Office Support Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

TCP insurance has been creating innovative insurance and risk management solutions for the business community for over 50 years.  In 2010, we established our foothold in the entertainment industry by pioneering a comprehensive insurance solution for the entertainment/media industry. Photographers, cinematographers and producers alike were introduced to an insurance solution that delivered unprecedented value. Over the years, we have expanded our repertoire of Entertainment Insurance products to Rental Houses, Studio Rental Facilities, and other creative business types throughout the United States.

www.tcpinsurance.com

Position Summary

Trusted Coverage Professionals (TCP) is seeking a highly organized, service-oriented Office Support Specialist to support daily office operations and provide administrative assistance across the agency. This role serves as a central coordination point for office administration, internal communications, client service support, and policy administration activities.

The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position plays a critical role in maintaining operational efficiency, supporting account management teams, and ensuring professional experience for clients, carrier partners, and employees.

Key Responsibilities

Office Administration & Reception

• Serve as the primary point of contact for incoming phone calls, visitors, and general office inquiries.

• Receive, distribute, and process incoming mail, packages, and deliveries.

• Maintain office, kitchen, and operational supply inventories and coordinate replenishment as needed.

• Assist with conference room scheduling, office organization, and facility-related requests.

• Provide administrative support to management and account teams.

Internal Communications & Team Support

• Coordinate and distribute internal announcements, office communications, and administrative updates.

• Assist with employee recognition programs, birthdays, anniversaries, and team events.

• Support onboarding logistics, including workspace setup, office access, and resource coordination.

• Maintain office procedures, departmental contact lists, and administrative documentation.

Policy Administration Support

• Perform daily review of cancellation notices and pending policy cancellations.

• Contact insureds regarding cancellation notices, payment concerns, missing documentation, and coverage-related administrative matters.

• Follow up with clients, carriers, and internal staff to help prevent avoidable policy cancellations.

• Track cancellation activity and provide status reports to management.

• Support account managers with administrative tasks related to policy servicing, renewals, and policy maintenance.

Client Service Support

• Communicate professionally and courteously with insureds, carriers, vendors, and business partners.

• Monitor, route, and track incoming service requests to appropriate team members.

• Maintain accurate records of client communications and follow-up activities.

• Support agency service standards by ensuring timely handling of administrative client requests.

Qualifications

• Previous experience in administrative support, office management, customer service, insurance, or a related field preferred.

• Strong organizational skills with exceptional attention to detail.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business software applications.

• Ability to prioritize work, manage multiple assignments, and meet deadlines.

• Professional demeanor with a positive, collaborative, and customer-focused attitude.

• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Preferred Attributes

• Experience working in an insurance agency, brokerage, or professional services environment.

• Strong follow-up and organizational habits.

• Comfortable interacting with clients and business partners via phone and email.

• Self-starter who takes initiative and can work independently while supporting a larger team.

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.