Office Manager, People Operations

Office Manager, People Operations

Full-Time  ·  Mission Bay, San Francisco

Reports to: VP, Finance & Operations

About the Role

We are looking for an experienced Office Manager to oversee daily office operations and provide broad support across people operations, facilities, and IT. This is a hands-on, generalist role suited for someone who is organized, resourceful, and service-oriented. A core part of this role is ensuring employees have what they need to do their best work — removing friction, anticipating needs, and following through on requests quickly and reliably. In addition to managing office operations, this person will work directly with the VP of Finance & Operations on a range of strategic projects including software evaluation, tool adoption, and operational initiatives. The ideal candidate is comfortable building and improving processes in a fast-moving, high-growth environment.

Responsibilities

Office & Operations

• Manage day-to-day office operations including facilities, supplies, and vendor relationships
• Maintain office budget and oversee purchasing and expense tracking
• Serve as the primary point of contact for employee requests, ensuring issues are resolved promptly and staff have what they need to operate effectively
• Identify operational gaps and implement scalable solutions as the company grows

Facilities & Building Management

• Serve as the primary liaison with the landlord and building management on all facility-related matters
• Coordinate and track maintenance and repair requests, following through to resolution
• Manage relationships with facilities vendors including cleaning, security, and general contractors
• Support future office and lab space buildouts, including coordinating with contractors, vendors, and internal stakeholders

IT Support

• Manage employee hardware — procurement, setup, inventory tracking, and asset management
• Serve as the first point of contact for basic IT issues and coordinate with external IT support or vendors as needed
• Manage software licenses, system access provisioning, and account management
• Ensure new hires are fully set up and onboarded to company systems from day one

Onboarding & Offboarding

• Own the end-to-end onboarding process, including equipment setup, systems access, and new hire orientation
• Continuously refine the onboarding program to improve the new hire experience
• Support the offboarding process, including coordinating equipment return, access removal, and related logistics

HR & People Support

• Support benefits administration by fielding employee questions and coordinating with HR or benefits providers as needed
• Support recruiting coordination, including interview scheduling, candidate communications, and ATS management
• Maintain accurate employee records and support compliance with applicable labor laws and internal policies
• Assist in drafting and updating HR policies and employee handbook documentation

Operations Projects

• Work directly with the VP of Finance & Operations to support a range of operational initiatives and special projects
• Conduct software research and assist with tool evaluation, adoption planning, and company-wide rollouts
• Own and maintain the company wiki, ensuring content is current, well-organized, and accessible
• Provide staff with guidance and support on wiki usage and contribute to broader knowledge management efforts

Culture & Events

• Plan and coordinate company events, team offsites, and employee recognition programs
• Support initiatives that strengthen company culture as the organization scales

Qualifications

• 3–5 years of experience in office management, operations, or a people/HR coordinator role
• Prior experience at a startup or high-growth company strongly preferred
• Demonstrated ability to build and improve processes in a fast-moving environment
• Experience managing facilities, vendor relationships, and building or landlord communications
• Comfortable handling basic IT needs and coordinating with external IT support
• Strong organizational skills and exceptional follow-through
• Service-oriented mindset with a proactive approach to anticipating and addressing employee needs
• Excellent written and verbal communication skills
• Comfortable supporting senior stakeholders on projects requiring research, synthesis, and execution
• Working knowledge of HR fundamentals including onboarding, benefits, and employment compliance
• High degree of discretion and sound judgment when handling confidential information

Nice to Have

• Experience owning or managing a company wiki or internal knowledge base
• Familiarity with an HRIS platform such as Rippling, Gusto, or BambooHR
• Experience supporting office or lab space buildouts or construction projects
• Experience supporting a company through significant headcount growth