Provides administrative, customer service, and leasing support for a residential community. Responsibilities include greeting prospects and residents, qualifying leads, demonstrating apartments, closing leases, processing applications and deposits, preparing lease documents, maintaining compliance, responding to communications, and assisting with office operations and marketing activities.
Position Summary
The Property is currently being developed and will be located at 501 N. Main Street (and 221–237 W. Holt Avenue), Pomona, CA 91768.
What we Offer:
- $23.00 to $24.00 per hour, commensurate on experience.
- Full Time Hourly Schedule: Monday to Friday 8am to 5pm
- Medical, Dental, Vision, Life and 401k with employer match
- Paid vacation and 15 paid company holidays
What you’ll do:
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Secure new resident signature(s) on appropriate paperwork prior to move-in.
- Orient new residents to community.
- Represent the company in a professional manner at all the times.
- Operate computers programmed with accounting software to record, store and analyze information.
- Understand the lease agreement and application.
- Comply with federal, state and company policies, procedures and regulations.
- Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Assist with maintaining compliance with all applicable Affordable Housing programs.
- Provide general clerical assistance to community office
- Enforce policies of the community.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in conducting market surveys and shop competitive communities.
- Ensures that unsafe conditions are corrected in a timely manner.
- Daily review of all emails and respond as necessary within 24 hours.
- Performs other related duties as assigned.
- Carries out additional responsibilities as needed to support department and company objective
Abilities:
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Strong command of the English language, including proper grammar, spelling, and sentence structure.
- Thorough understanding of the English language and ability to communicate effectively with others.
- Strong writing and proofreading skills.
- Ability to work a flexible schedule.
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
- Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- High School Diploma or equivalent required; some college preferred.
- A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.
- Must possess strong attention to detail and sales ability.
- Demonstrate an ability to support and contribute to community team.
- Strong command of the English language, including proper grammar, spelling, and sentence structure.
- Thorough understanding of the English language and ability to communicate effectively with others.
- Strong writing and proofreading skills.
- Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.
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