Office Administrator

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

The Office Administrator is primarily responsible for coordinating office administrative tasks, accounts payable / receivable, and payroll functions for the company-owned location. This position works closely with all operation's teams and is responsible for providing complete, accurate and timely services.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay range will be $23 - $26/hour

Schedule: Monday-Friday 8am - 4:30pm

Duties and Responsibilities:

· Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.

· Intake of warranty and service claims, troubleshooting and working toward a productive resolution while delivering a 5-star customer experience.

· Processing deposits and balances in QuickBooks or Epicor within 24-48 hours of receipt

· Perform a week and month-end reconciliation of install revenue in Salesforce and Epicor

· Research and correct invoice errors and discrepancies

· Support office manager on company / showroom events

· Review all invoices for appropriate documentation (3-way match) and seek approval prior to payment

· Establish / maintain team member records; team member information and emergency contact details

· Assist with mail and distribute to appropriate person

· Accurate completion of accounts receivable and payable functions for all customers / trade vendors

· Responsible for directing client issues, concerns, and/or complaints to management team while working in conjunction with the management team to bring them to a resolution, as needed.

· May provide customer communication support as it relates to installations, confirmations, and return visits.

· Assist with AR/revenue, audit requests

· Frequent one on one contact with customers, sales team, vendors and all internal departments to oversee efficiency and client satisfaction throughout the organization

· Comply with established company policies and procedures and incorporate procedural improvements

· Field all general team member questions /requests

· Monitor and respond to all vendor/customer inquiries

· Other duties or special projects as required by General, Operations or Office Manager

• · High school diploma and/or GED

  · 1-2 years of experience of administrative experience in the home renovations /improvement industry preferred

  · Strong communication, interpersonal and presentation skills

  · Ability to communicate politely, clearly and professionally with clients

  · Ability to work quickly and accurately 10-key and data entry

  · Calendar management / regional scheduling experience preferred

  · Excellent time and project management abilities

  · Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment

  · Ability to provide an exceptional client experience aligned to the company values

  · Models CC Core Values and 10 Serving Basics

  · Must possess strong critical thinking, problem solving, and organizational skills with the ability to work under pressure

  · Must possess an unwavering commitment to foster a safe and event-free work environment

  · Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.