NOC Engineer

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. 

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide 

Are you ready to make a difference with us? Let’s do this!

We’re looking for a NOC Engineer to be a vital part of Carbyne’s Support & Operations team. In this role, you’ll help ensure the health, stability, and performance of our cutting-edge cloud infrastructure—technology that directly powers our mission to save lives and transform public safety.

You’ll play a hands-on role in service monitoring and cloud operations, working alongside a passionate team that thrives on solving complex challenges. This position covers evening and night shifts during the week, as well as weekend coverage, making it an excellent opportunity for someone who enjoys owning critical responsibilities and keeping systems running at their best.

If you’re eager to make an impact, grow your skills in cloud infrastructure, and be part of a mission-driven company, we’d love to hear from you!

• Be the first point of contact for urgent technical issues, supporting global customers via phone, email, and ticketing systems.
• Monitor live dashboards and alerts to identify, triage, and escalate service disruptions.
• Provide first-level troubleshooting on core technologies including Digi devices, FortiGate firewalls, and ANI/ALI services.
• Follow detailed runbooks and playbooks to maintain platform health and resolve incidents.
• Accurately classify tickets (P1–P4) to ensure SLA compliance and proper prioritization.
• Maintain clear, customer-friendly communication throughout the support lifecycle.
• Help evolve our NOC Playbook by documenting new solutions and lessons learned.
• Collaborate with cross-functional teams including Engineering, Support, and Product when deeper investigation is needed.

To shine in this role, you’ll need:

• 1–2 years of experience in a NOC, technical support, or service desk role (or a degree in Computer Science, Computer Engineering, or Electrical Engineering).
• Solid understanding of networking fundamentals (IP, DNS, VPN, SaaS environments).
• Ability to read logs, analyze issues, and troubleshoot across distributed systems.
• Strong problem-solving skills with a research-driven mindset.
• Experience handling real-time incidents and collaborating across teams.
• Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk).
• Exposure to monitoring tools like Datadog or Kibana is a plus.
• Communicate clearly with both technical and non-technical stakeholders.
• Stay calm and focused during high-pressure situations.
• Are a quick learner with great time management and multitasking skills.
• Work well in a team-first culture and enjoy collaborating with others.

Bonus points for: 

• Worked in SaaS or telecom services industries
• Familiarity with cloud platforms, especially AWS
• Hands-on experience with monitoring tools like Datadog, Rollbar, or similar
• Certifications such as CompTIA A+, Network+, or AWS Cloud Practitioner
• Currently pursuing or holding a degree in Computer Science or a related field
• Spanish language skills (a plus for supporting global customers)

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision).
💸 401(k) matching—because your future matters!
🏖️ Unlimited vacation days (yep, really!).
👶 Parental leave—family first!
💪 Health & wellness perks to keep you feeling great. 

☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? 

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed!  Where every person counts.

Let’s make the world safer together! 

(Note: We are unable to sponsor employment visas)