Gartner
Managing Vice President (MVP), Cross-Functional Technology & Operations
About the Role
The Managing Vice President (MVP) – Cross-Functional Technology & Operations is a critical leadership role in the Global Sales and Service Technology team responsible for driving cross-functional technology capabilities including the management of critical systems such as Terraplan (Anaplan) and Platform Operations that directly impact Gartner’s Sales and Services productivity. This leader will also oversee the strategic vision, execution, and ROI of our technology and Artificial Intelligence (AI) investments. You will ensure our technology ecosystem is robust, scalable, and optimized to drive client engagement, retention, and growth across our global Sales and Service organizations.
Role Purpose
This role focuses on leading high-impact, cross-functional technology initiatives. The MVP will manage the "Cross Functional Technology & Operations" pillar, bridging the gap between platform stability, strategic planning (Terraplan), and the realization of value from our technology and AI investments. You will be responsible for building a programmatic approach to measuring and maximizing the Return on Investment (ROI) for our technology and AI investments, ensuring they align with the evolving needs of our Sales and Service Delivery teams.
What You Will Focus On
Strategic Leadership: Develop and own the end-to-end strategy for cross-functional Sales and Service technology initiatives, ensuring alignment with enterprise goals.
Terraplan (Anaplan): Provide strategic oversight for the Terraplan initiative, ensuring territory management systems are optimized to support global sales and service efficiency.
Platform Operations: Oversee the operations of core platforms to ensure high availability, performance, and scalability, minimizing friction for our associates for are core SaaS platform and AI capabilities.
ROI & Value Capture: Build and lead a robust program focused on quantifying and increasing the ROI of technology and AI investments, ensuring clear outcomes for the Sales and Service orgs.
Cross-Functional Collaboration: Partner extensively with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize the product backlog based on business impact.
Agile Transformation: Lead the team to build and launch products/features using Agile methodology at scale, focusing on continuous improvement, A/B testing, and rapid deployment.
Competences:
Strategic Vision: Translating complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability.
Value Realization: Building frameworks that track, measure, and optimize the ROI of large-scale technology and AI deployments.
Complex Problem Solving: Identifying systemic operational bottlenecks and deploying innovative, technology-driven fixes.
Influencing & Leading: Leading a diverse team of directors and subject matter experts while influencing executive stakeholders across the organization.
Agile Delivery: Championing the lean product principle framework to deliver high-performance initiatives with speed and agility.
Experience and Education:
Experience: 10+ years of progressive leadership experience in information technology, with at least 5+ years managing technology solutions for B2B Sales or Service organizations.
CRM Experience: Proven track record of implementing and optimizing major CRM platforms (e.g., Salesforce, Anaplan, Netsuite, AI, etc.) within a large, global enterprise.
Program Management: Exceptional ability to lead cross-functional initiatives, manage complex budgets, and deliver on multi-year strategic roadmaps.
Technical Acumen: Deep understanding of modern technology stacks, disruptive technologies (AI, automation), and their application in driving enterprise value.
Consulting Experience: Consulting experience working in ambiguous situations and driving impact via influence is highly preferred
Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 208,000 USD - 261,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].
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