The Mission Success Manager will lead customer outcomes, facilitate workshops, and develop growth strategies, ensuring sustained success across accounts.
About Nominal
Nominal is building the connected test and operations platform powering the world's most advanced hardware systems, from spacecraft and autonomous vehicles to next-generation defense programs. Our platform gives hardware engineering teams a single place to ingest data, analyze performance, automate test execution, and collaborate across every phase of development, so they can move faster without sacrificing safety or precision. We're a fast-moving team that owns problems end-to-end, works across disciplines, and thrives at the intersection of hardware and software.
We serve top-tier commercial and defense customers, from autonomy leaders like Anduril and Shield AI to next-generation aerospace teams like Hermeus and REGENT, and performance engineering teams like Pratt Miller Motorsports, alongside mission partners within the U.S. Navy and U.S. Air Force on programs where failure isn’t an option. We’re backed by Sequoia, General Catalyst, Founders Fund, Lux Capital, and Lightspeed. Our team draws from SpaceX, Palantir, Anduril, Applied Intuition, and other leading companies, united by a common mission: giving hardware engineers the tools to build the future with speed, safety, and confidence.
As a Mission Success Manager, you will serve as Nominal’s leader for customer outcomes and value realization, ensuring every customer achieves measurable impact, that value is clearly documented and tracked, and that partnerships deepen over time. This role sits at the intersection of Customer Success, value consulting, and growth strategy.
You will lead business reviews, facilitate value workshops, and develop quantified value narratives, partnering closely with Mission Operations, Engineering, and Sales to drive retention and expansion across a portfolio of accounts. As the central owner of account health, you will maintain a clear, real-time view of customer performance, risks, and opportunities—proactively guiding each customer toward sustained success.
- Own business outcomes across a portfolio, serving as the strategic point of contact and driving customer success.
- Lead business reviews and value workshops aligned to customer priorities.
- Build and deliver quantified value narratives and business cases to support growth.
- Identify expansion opportunities and churn risk through proactive tracking of adoption and engagement.
- Partner cross-functionally with Mission Operations, Engineering, and Sales to connect delivery with growth.
- Own and scale the end-to-end customer journey from adoption through renewal and expansion.
- 4+ years in Customer Success, Account Management, Value Engineering, or Strategic Consulting within B2B SaaS or technical platforms.
- Proven experience managing complex enterprise accounts and driving measurable business outcomes beyond product adoption.
- Consultative, outcome-oriented mindset with experience building business cases, leading QBRs, and presenting to senior leadership.
- Comfortable working with technical products and stakeholders; able to translate technical concepts into business value.
- Strong cross-functional collaboration with Sales, Product, and Engineering to drive account success and growth.
- Excellent communication and executive presence, with confidence leading discussions with VP and C-suite stakeholders.
- Demonstrated bias for execution, including building and scaling playbooks or processes.
- Willingness to travel up to 50% for customer engagements and team collaboration.
- Familiarity with data infrastructure concepts (e.g., telemetry, time-series data, pipelines, analytics platforms).
- Experience with CRM and customer success tools (e.g., Salesforce, Notion, Pylon).
- Comfortable with light data analysis, including Excel/Sheets modeling and value calculations.
- Experience scaling Customer Success in high-growth environments (e.g., health scoring, sentiment tracking, journey frameworks).
- Bonus: experience in aerospace, defense, automotive, energy, or other hardware-intensive industries.
- 🏥 100% coverage of medical, dental, and vision insurance
- 🏖️ Unlimited PTO and sick leave
- 🍽️ Free lunch, snacks, and coffee
- 🚀 Professional Development Stipend
- 🛠️ In-office hardware lab with a $250 project stipend
- ✈️ Annual company retreat
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
CompensationThe base pay range for this role is $140,000 – $170,000 per year.
Nominal Los Angeles, California, USA Office
Los Angeles, CA, United States
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