Military OneSource - Mgr. State Field Consultant, MOS

This Military OneSource position is contingent on a contract award.

Leads a team of State Field Consultants ensuring provision of outreach and coordination to Service members and families from all Military components with special emphasis on geographically isolated Service members and their families. Provides ongoing supervision on collaboration with programs and services to build coalitions and connect Federal, State, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families. Provides and documents the services and resources.

• Provides leadership and supervision to State Field Consultants ensuring Service members and families receive information and referral services.   

• Monitors, tracks and supervises the development and maintenance of comprehensive catalogues of Government approved family programs and support resources within each state. 

• Closely works with Field Consultants as they identify problems and/or gaps in services/resources and determine methods to fill gaps and enhance existing support systems’ efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, along with civilian community resources to enhance community capacity. 

• Monitors and provides support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, Spouse Education and Career Opportunities (SECO), exceptional family member services  child abuse prevention and response services, domestic violence prevention and response services, Morale Welfare and Recreation (MWR) services, and transition assistance, when requested and approved by the Government. 

• Participates in and facilitate collaboration between military and civilian agencies to improve coordination. 

• Provide referrals to the Government for consideration of the Military Community and Family Policy (MC&FP) Champion Network program. 

• Provide briefings and share information that brings related groups together to facilitate networks of volunteers, when approved by the Government. 

• Supports on-demand events and provides support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government. 

• Ensure timely completion of all documentation of services and resources. 

• Provides comprehensive initial and ongoing training in collaboration with the MOS Training Director. 

• Ensures all contract and corporate policies are implemented and followed. 

• All other duties as assigned.  

Other Job Requirements

Responsibilities

Bachelor’s degree required.
May consider applicants with a high school diploma plus 4 years’ experience in lieu of a Bachelor’s degree.
6+ years of prior military experience as an Active Duty, National Guard, or Reserve member (or spouse of a member), or relevant civilian experience working in a military environment and knowledge of Military Services programs (military departments and family service-type programs).
6+ years of community outreach experience.
2+ years’ management/supervisory experience.
Excellent customer service skills.
Knowledge of call center operations.
Excellent organization, time management and communication skills.
Thorough knowledge of military culture and military lifestyle.
Ability to develop teams and to function effectively as team leader and team facilitator.
Ability to analyze utilization and workload data to inform on-going supervision and to direct the planning and implementation processes.
Considerable skill in interacting with base/installation POCs and command to address their concerns/problems.
Ability to use computer systems and smart phone technology for word and data processing and data transmission.
Background check and Government clearance required.
Valid US Driver’s License.
This position may require extensive travel.

General Job Information

Title

Military OneSource - Mgr. State Field Consultant, MOS

Grade

25

Work Experience - Required

Community Relations/Outreach, Management/Leadership, Military

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelor's

Education - Preferred

License and Certifications - Required

DL - Driver License, Valid In State - Other

License and Certifications - Preferred

Salary Range

Salary Minimum:

$64,285

Salary Maximum:

$102,855

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.