Microsoft Customer Engagement Portfolio Manager:

Qualifications:

• 7+ years of experience in product, program or portfolio management.
• Demonstrated portfolio leadership.
• Experience running customer experiences, executive briefings, design workshops or events.
• Broad Microsoft fluency across Copilot, AI agents, Azure, Fabric, Security and licensing.
• Strong executive presence and facilitation skills.
• Proven ability to coordinate SMEs, facilitators, sellers and partners across a matrixed organization.
• Experience connecting customer experiences to pipeline, services revenue and adoption outcomes.
• Strong operational discipline in intake, scheduling and quality management.
• Ability to earn the Microsoft certifications required by the SPF program within 90 days of start.
• Nice to have: Design thinking or professional facilitation credentials.
• Nice to have: Experience with Microsoft Innovation Hub or Microsoft Technology Center programs.
• Nice to have: Microsoft certifications.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $188,000.00 to $200,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email [email protected]

World Wide Technology is an Equal Opportunity Employer.

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Microsoft Business Acceleration Team and why join?

As Microsoft Customer Engagement Portfolio Manager, you orchestrate repeatable executive and technical experiences across WWT and Softchoice through Innovation Hub, Executive Briefing Center (EBC) experiences and events, including hackathons, regional and customer-specific events. Translate Frontier offers, capabilities and Microsoft priorities into experiences sellers can confidently use and customers leave with a clear next step toward pipeline and adoption. Curate reusable portfolio assets to scale what works. Every engagement has a purpose, a next step and measurable follow-through.

What will you be doing?

Own the portfolio and orchestrate activation—not every delivery activity. Bring the right experiences, people and accounts together through repeatable processes, with clear readiness, next actions and measurable follow-through.

Responsibilities:

• Own the Microsoft Innovation Hub, EBC experiences and events portfolio strategy, roadmap, catalogue and lifecycle across WWT and Softchoice, outside the ATC portfolio.
• Align portfolio priorities to customer needs along the Frontier Firm Transformation stages, prioritized Frontier offers and Microsoft go-to-market themes.
• Use utilization, customer progression, conversion results and field feedback to prioritize capacity and refresh, redesign or retire experiences.
• Define each experience’s audience, qualification criteria, format, agenda, customer deliverables and expected next best action.
• Coordinate content owners, technical SMEs and facilitators to develop modular agendas, demonstration assets and reusable playbooks that support consistent delivery across WWT and Softchoice.
• Ensure prioritized Frontier offers, agents and capabilities are represented in customer experiences that align to the audience, customer objectives and expected next best action.
• Establish quality standards, content governance and readiness criteria; confirm that facilitators, assets, environments and delivery owners are ready before each engagement.
• Build seller-facing pathways that help WWT and Softchoice sellers match the right accounts and customer objectives to the right experience.
• Own intake, qualification, readiness and handoffs. Coordinate scheduling, facilitators, SMEs, environments and pre-briefs through delivery and event teams; those teams execute the activities.
• Agree and document each engagement’s next action, owner and timing with the account team, and track follow-through. Sellers own outreach and opportunity progression.
• Earn preference and secure capacity for Microsoft experiences across shared teams, venues and facilitators. Resolve readiness gaps and escalate resource constraints.
• Partner with Microsoft on experience alignment, co-delivery, speakers, subject-matter expertise and engagement funding where available.
• Connect customers to ATC labs, demonstrations and proofs of concept with the Microsoft ATC Portfolio Manager. ATC portfolio ownership and technical delivery remain outside this role.
• Define standard portfolio metrics for seller and account utilization, post-engagement feedback, standardize customer success stories to share.
• Track customer progression from engagement interest to qualified pipeline, professional services delivery and CSAT, and Microsoft technology adoption and utilization.
• Own dashboard and reporting development to guide portfolio improvements and capacity decisions, using available AI and reporting tools with support from analytics and reporting leads as needed.
• Capture Microsoft adoption and utilization evidence for applicable SPF deliverables and submit quarterly proof of execution (POE) on time against agreed requirements.