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Coordinate transportation operations for Mexico client accounts, including load building, shipment scheduling, appointment management, tracking, exception resolution, paperwork, and TMS administration. Communicate proactively with customers, carriers, account representatives, and internal teams to ensure timely shipment execution. The role requires fluent Spanish and English, strong multitasking, assertive problem-solving, and accurate adherence to standard operating procedures.
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
What You’ll Do
This role will support the Business Development and Client Success teams within the Cross-Border Mexico department. As a Mexico Account Coordinator, you will be responsible for the daily operations of Intra-US business on existing MX client accounts and for shipment execution (load building, scheduling, etc) for XB business. The ultimate goal in this position is to effectively manage a book of business so the BD and CS teams can focus on new acquisitions and the cross-border operation. You must be comfortable with effectively performing operational duties independently, as well as working collaboratively with a designated sales representative and with client success teams.
What You’ll Do
- Build loads in accordance with customer requirements into our system ensuring both accuracy and timeliness with requests
- Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable, while also working to set up proper transits to make shipments favorable for carriers
- Deliver effective, proactive, and professional communication with MX Account Reps, MX Carrier Reps and customer contacts when rescheduling pickups, deliveries, and while obtaining or providing tracking updates
- Obtain pertinent and required information for pre-pickup preparation and communicate with any delays to customer contacts with anticipation
- Prioritize exceptions by working with internal departments regarding shipment updates, accessorial charges, etc.
- Ensure all paperwork is received and that loads are closed out in a family fashion to ensure overall execution
- Proactively work with management and BD Reps to determine any potential concerns for aging for your customer
- Manage your customers external transportation management system (TMS)
- Foster existing relationships with our carrier reps and carrier partners to allow us better access to real-time updates
- Exemplify a level of assertiveness to identify issues and solve them.
- Gain knowledge of the transportation industry to better serve our customers, carriers, colleagues, and drivers.
- Make sure to remain up to date with all of our SOPs.
Qualifications
- Fluency in Spanish and English
- High school diploma or equivalent.
- Bachelor’s degree in a relevant field of study.
- Proven demonstration of commitment and work ethic in a school or work setting.
- Fast-paced and able to multitask in a high-pressure environment.
- Able to take verbal/written instruction and execute with confidence.
- A polished communicator with exceptional interpersonal skills; both verbal & written.
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
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