Sr. Product Marketing Manager, Growth Products at ServiceTitan

| Greater LA Area
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Like a conductor who guides the entire orchestra to produce beautiful symphonies, product marketing is the orchestrator that collaborates across functional teams to develop and execute go-to-market plans that fuel ServiceTitan's growth. The product marketing team is responsible for designing audience-centric go-to-market strategies, understanding buyers and customers, crafting messaging and content that resonates, taking a strategic approach to launch and equipping sales with the right knowledge and tools that win business. We're looking for high-performing individuals whose creativity, tenacity and unrelenting focus on buyer and customer needs have produced results that place them in the upper echelons of product marketing rock stars.
 
Sr. Product Marketing Manager, Growth Products

ServiceTitan’s Senior Product Marketing Manager is an integral, highly-visible role to ensure the success of new growth products at ServiceTitan. S/he will help market and engage existing customers with the goal to drive significant adoption of new platform products (e.g., payments, financing). This individual is a strategic marketer capable of developing and executing go-to-market strategies and plans. We are looking for a candidate who is highly motivated to drive adoption of new business lines for ServiceTitan from beginning to end. Additionally, s/he is an effective partner to our customers and works in strong collaboration with cross-functional teams across the organization.

What you’ll do:

  • Create product marketing plans for new offerings; Plan and implement strategies for launches, collaborating with sales, customer success, and corporate marketing to ensure well-coordinated execution and measure success
  • Understand target buyer and customer personas, buying needs, and buyer’s journey to inform the development of messaging and content strategy
  • Create and be accountable for quarterly marketing plans for the portfolio, including marketing campaigns and programs designed to drive awareness, demand and adoption of the products
  • Work with the Corporate Marketing team to develop, execute, track and refine marketing campaigns and programs; Integrate marketing efforts such webinars, emails, content marketing, web presence
  • Work with the Customer Success team so Onboarding, Success and Support are aware and trained of Platform feature benefits and processes
  • Partner with the Sales Enablement function to create and execute on sales enablement plans that equip reps with the knowledge, content and tools they need to successfully engage with buyers and customers
  • Work with Platform sales team to refine and send ongoing customer messaging through various tools (e.g. SalesLoft, Flight Plans) to drive awareness and adoptions
  • Create unified best practice feature benefits across Platform initiatives

What you’ll need:

  • Minimum 8 years of product marketing experience
  • Prior success in developing strategies to upsell and drive growth in share of wallet
  • Strong ability to create messaging, positioning and content strategies
  • Strong analytical skills and ability to identify early signals/trends and quickly solution set / problem solve.
  • Exceptionally strong communication skills, including experience effectively communicating with executive leadership
  • Highly accountable self-starter that is able to work with little direct supervision
  • A desire to work in a high growth and results-oriented team environment
  • SaaS Experience preferred
  • Experience with SiriusDecisions frameworks and methodologies a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Perks + Benefits

ServiceTitan Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our 401(k) employer match, pet insurance, financial planner access, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month Snoo Smart Sleeper rental, Ready, Set, Food! food allergy prevention, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan managed by Empower. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Our remote work program allows employees to work remotely 1 day per week.
Family Medical Leave
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Game Room
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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