As our Sr. Manager/Director, Marketing Ops, you will: 

• Proactively spot, solution, test, and action on processes and tools to drive meaningful results in improving customer acquisition and revenue growth, at scale
• Set KPI benchmarks and develop the most optimal cadence to internally monitor and review with Marketing leadership to provide meaningful insights into financial, operational, and team performances 
• Act as a trusted advisor to leaders within the Marketing organization
• Produce, maintain, and enforce SLAs between Marketing and Customer Acquisition teams, driving process alignment across sales lead management and revenue performance, ensuring optimal system performance and data integrity
• Lead a team of professional Analysts and Systems resources in prioritizing and catering to all Leadership business needs 
• Optimize and automate reporting and processes to improve spend efficiency, lead conversion rates, close rates, and funnel velocity

To be successful in this role, you'll need: 

• BA/BS in Business Administration, Marketing, Engineering Science, or related field, required, MBA preferred
• 5+ years of relevant experience, required
• Business operations experience in SaaS, required
• 2+ years experience managing or leading teams, with experience managing multiple workflows simultaneously
• Strong understanding of Marketing, Financial and operational SaaS KPIs and other Key Metrics
• Salesforce.com, Marketo and Tableau experience, required
• Experience with campaign metrics from various marketing channels including Google Analytics, email, targeted display, social, etc
• Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Strong leadership and interpersonal skills with an ability to drive cross-functional teams
• Strong project management skills focused on driving change in a complex environment

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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