ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.

Sr. Director, Demand & Marketing Operations

We’re looking for a hands-on marketing leader with a passion for building teams, operationalizing functions, and accelerating revenue as we aggressively expand into new markets, segments, and geographies. Reporting to the VP of Demand Generation, this role will own all aspects of lead generation, nurturing, paid acquisition, and marketing operations. The ideal candidate has a well-rounded background at the intersection of growth, digital, technology, and operations with an obsession for data and insights.

At a high-level you will help us:

• Drive revenue by sustainably landing and expanding new customers
• Build for scale: teams, programs, technology, and processes
• Measure what matters and drive key insights for the business

As our Sr. Director, Demand & Marketing Operations, you will: 

• Lead: Take charge of the development, execution, and optimization of all lead generation, nurturing and paid customer acquisition campaigns and programs
• Scale: Continue to scale our marketing efforts and take primary responsibility for exceeding our pipeline opportunity goals each quarter
• Develop: Build & cultivate programs and strategies for acquisition, retention, and expansion through multiple channels, including SEM/SEO, nurture, in-app messaging, retargeting, direct mail, content, social, inbound channels, and other channels
• Improve: Drive continual improvements in lead conversion rates, close rates, and funnel velocity
• Marketing Operations: Lead all aspects of marketing operations functions from processes to marketing systems, workflow, SLAs, reporting, email, and database management
• Align: Drive process alignment across sales and marketing (lead management, revenue performance), ensuring optimal system performance and data integrity
• Develop & Execute: In partnership with revenue operations, develop and execute a strong strategy and framework for marketing measurement, dashboards/analytics, and attribution
• Develop: Develop & implement a strategy for data governance (acquisition, validation, augmentation, and enhancement)
• Strategize: Develop and implement a strategy for ongoing control, maintenance, and enhancement of existing marketing database: process, standards, access control, documentation, etc.

To be successful in this role, you’ll need:

• Strong background in marketing technology, performance marketing, digital, and operations
• You are an analytical, problem-solver with track record of “test & learn” mindset
• Exceptional expertise in performance marketing (including search, display, paid social, and affiliate) and media planning
• Strong track record of building, managing, and coaching high performance teams. You are a magnet for top-talent.
• Experience in a hyper-growth company with IPO aspirations a huge plus

Why ServiceTitan?

• Well-funded: $326M raised from leading investors like Bessemer Venture Partners, Battery Ventures, ICONIQ Capital, Index Ventures, T-Rowe Price
• Rapidly-growing: valued at $1.65B as of our last round and rapidly-growing 2-3X on average with strong IPO potential
• Market opportunity: We’re poised to capture a significant share of a $400B+. Our TAM is growing as we expand to new markets, segments, and geographies
• Market traction: Over 3,000+ customers and 50,000 people using our software daily to run nearly every aspect of their business
• Make a big impact: Be responsible to drive a large share of net new revenue while building a best-of-class team how you see fit

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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