Social Media & Content Strategist

| Greater LA Area
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We’re looking for a Social Media and Content Strategist with a passion for building and maintaining a presence on social media platforms and communities. This person will drive the overall social media strategy for ServiceTitan. 

You will play a key role in rapidly growing to reach, engagement, pipeline, revenue, and eventually customer retention and expansion by creating a best-in-class social and community programs. 

As our Social Media and Content Strategist, you will:

  • Write compelling copy for multiple mediums including email, Facebook, Instagram, Twitter, and LinkedIn.
  • Develop an overarching organic social media strategy and execute accordingly — develop a portfolio of proven content themes for each active social channel with an additional “test lane” for continuous testing and analysis of new ideas.
  • Support content marketing team in podcast, webinar, and other content related operations
  • Create campaigns that drive organic awareness of ServiceTitan properties across primary social platforms.
  • Oversee the daily cadence of publishing and fan engagement.
  • Responsible for hitting key performance metrics including views, engagement, followers, website visits, email opens, email clicks, and leads.
  • Manage paid content promotion across social platforms.
  • Identify and participate in key communities that ServiceTitan customers are active in. Learn ServiceTitan platform to effectively communicate product value.
  • Monitor web chatter for ServiceTitan brand mentions, amplifying the good, and addressing the bad.
  • Build active online communities for ServiceTitan prospects and customers to learn, collaborate, and connect.
  • Keep a finger on the pulse of global storytelling trends, innovations, technologies and platforms.
  • Create and collaborate on content based on trends and data insights.
  • Help run day-to-day operations of new owned brand platform launches (website, podcasting, YouTube channel, etc.) as needed.
  • Establish a KPI dashboard for social media results.
  • Serve as the in-house subject matter expert on social media trends with a practical lens on how those trends can be best leveraged by ServiceTitan.
  • Stay abreast of competitive developments and tactics that are employed by competitors, and out of vertical brands.
  • Source and manage influencer relationships to help fuel powerful marketing campaigns.
  • Understand the tools and platforms that will enable the successful execution of tactics and recommend new / replacement options when applicable.

To be successful in this role, you'll need:

  • Excellent writing skills with the ability to speak and message effectively to ServiceTitan's audiences
  • 3+ years' experience in the social media space, with hands-on experience developing and executing cross-platform social strategies.
  • Demonstrated knowledge of Social tools such as Sprinklr, CANVS, Facebook Insights, Twitter Analytics, etc.
  • Solid understanding of B2B marketing and unit economics
  • Ability to effectively communicate information and ideas, both written and verbal
  • Capacity to synthesize large amounts of data into actionable information
  • Excellent interpersonal skills and proven ability to build consensus and work collaboratively as part of a team
  • Bachelor’s Degree strongly desired OR equivalent experience
  • Deep knowledge of social platforms and content marketing toolsets.
  • A track record of creating multi-platform digital content that is shared, consumed and enjoyed.

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.builtinla.com/company/servicetitan-inc | https://www.themuse.com/profiles/servicetitan 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

ServiceTitan Inc. Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our fully stocked kitchen, free lunch, 401(k) employer match, pet insurance, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month Snoo Smart Sleeper rental, Ready, Set, Food! food allergy prevention, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ServiceTitan provides employees with a 401(k) matching plan managed by Empower. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to disability and state paid family leave, ServiceTitan offers 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Our remote work program allows employees to work remotely 1 day per week.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $20,000 for eligible adoption expenses and offer 16-weeks of parental leave for the primary caregiver and 8-weeks of parental leave for the non-primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
ServiceTitan sponsors family oriented events multiple times per year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free breakfast, lunch, snacks, and drinks everyday. Our kitchens are fully stocked!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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