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We’re building a software solution to transform the trades, a trillion-dollar global market that’s been underserved by technology for far too long. Founded by first generation immigrants and backed by top investors, we offer end-to-end software that empowers over 7,500 small-to-medium sized businesses to raise both their bottom and top line by optimizing every aspect of their workflows. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with technical expertise to change the lives of everyday people who care for our homes and communities. While our vision is bold, we always stay humble. Join us. We’re just getting started.

Ready to be a Titan? 

ServiceTitan is looking for an exceptional communications professional to build and operationalize a PR & external communications strategy. Reporting into the Head of Corporate Marketing, the Senior Manager, Communications be responsible for PR, media relations, social media and core messaging. The ideal candidate has a gift for storytelling, an obsession with understanding our customer, and an ability to craft narratives that build awareness and trust with a variety of audiences.

You will play a key role in evolving the ServiceTitan story by developing messaging and positioning that clearly and powerfully conveys our mission, vision, and value. You will build relationships with journalists to tell stories that support our ability to drive demand, delight customers, and attract top talent. You will play an important role in changing public perception of the trades and shining a light on the critical work that contractors do to keep our life support systems -- air, power, water -- up and running in times of need.

*We will consider remote candidates*

What You’ll Do: 

• Develop a clear and compelling messaging framework informed by a strong understanding of our customer and the strategic short-and-long-term goals of the business
• Partner with key stakeholders across the organization – including product, marketing, partnerships, people operations, customer success and the executive team – to ensure that our story is cohesive and well understood by critical audiences
• Lead all public relations activities, including but not limited to: developing creative story angles, writing press releases, byline and content creation, executive thought leadership and external platform building, influencer relations, and media relations
• Develop an executive communications strategy; oversee media training, interview preparation, customer/investor presentations, and speeches
• Design and oversee a social media strategy that advances talent brand, customer engagement, audience growth, and brand awareness

What You’ll Bring: 

• Communications professional with 8+ years of experience
• Storyteller with a demonstrated ability to craft compelling narratives and secure press coverage that supports business priorities 
• Data-driven problem solver with a clear perspective on how to measure success and demonstrate the business value of communications programs
• Outstanding communicator and collaborator who is able to navigate high pressure situations with ease
• Experience managing both agency relationships and an in-house team

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Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.