Director, Partner Marketing

| Greater LA Area

Director, Partner Marketing

We’re looking for a strategic marketing leader to work with our growing ecosystem of partners to accelerate program adoption and sales of the ServiceTitan platform. You will build out a small but growing team to work with our strategic partners and distributors, as well as expand the joint marketing activities within the ecosystem of technology partners around each of our commercial products and in support of our growing business development efforts.

At a high-level, you will help us: 

You have a strong balance of relationship building, program management, content creation, and team management. Close collaboration and consensus-building with Product Management, Alliances, Channels, other parts of Marketing, and the Sales teams will be critical for success. The role will report to the VP of Corporate Marketing and will include a moderate amount of travel.

Your responsibilities: 

  • Work with the ServiceTitan Business Development & Growth teams to build strong relationships and strategies with partners, suppliers, and associations that enable joint marketing programs to drive adoption, leverage and amplify our messaging, and build ServiceTitan sales pipeline
  • Drive our participation in partner-led marketing programs (e.g. digital marketing, case studies, and webinars/workshops, field events, trade shows)
  • Develop and own partner marketing budget across key initiatives and activity per quarter to support revenue and market growth goals 
  • Work with Product Management, Product Marketing, and Alliances to identify the key ecosystem partners for ServiceTitan product lines and accelerate joint marketing programs to support adoption and pipeline-building efforts
  • Build a team with product-focused knowledge around each ServiceTitan product line to work with our partners to drive the ecosystem growth and standardization around our products within supplier, association, and channel partners
  • Source and develop content that aligns with ServiceTitan company and product messaging for use in joint partner marketing efforts
  • Provide consistent, on-going, and programmatic communication to various partner constituencies, including large supplier partners and channel partners
  • Grow our brand awareness and accelerate internal enablement inside our partners
  • Leverage MDF programs with key partners to build out co-marketing and go-to-market activities including email campaigns, dealer and channel enablement, and territory
  • Partner with BD leads and Corporate Communications to announce and bring industry attention to important joint releases of products and integrations. Lead similar efforts internally
  • Work closely with the Field Marketing & Events team to support our presence and marketing efforts around partner trade shows and events including ServiceTitan’s Pantheon conference and roadshow series
  • Provide guidance, input, and oversight for partner-led material creation (e.g. blogs, press releases, briefs, emails, announcements, partner newsletter, etc.)
  • Work with partners and Corporate Communications to deliver joint awards submittals, and competency achievements

Qualifications:

  • 7-10 years of alliance program management and/or partner marketing experience at a management level
  • Ability to work in a dynamic fast-paced environment with external partners and internal stakeholders, executives, and partner representatives 
  • Ability to set and drive the strategic direction of the Partner Marketing function through smart, targeted tactics that deliver data-driven outcomes 
  • Ability to build and maintain strong relationships both internally and externally 
  • Ability to implement cross-company and cross-team processes and reporting measured success of partner marketing plans
  • Orchestrate successful joint marketing programs across partner and internal ServiceTtian teams
  • Experience with channel and distribution partnerships is a plus
  • Excellent written and verbal communication skills

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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