Digital Ad Support Specialist II at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Digital Ad Support Specialist to join Snap Inc! As a member of the Digital Ad Support team, you will perform deep analyses on client campaigns. Working from our Los Angeles headquarters, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.
What you’ll do:
Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions
Be an expert on Snap’s ad platform; use data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries
Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue
Serve as the main point of contact in the Auction for local sales teams by providing onboarding, ongoing support, and proactive strategy planning
Educate and train internal Sales teams on campaign management strategies and performance improvements based on advertiser goals
Inform, influence, and execute new quality strategies and tactics using sound analysis and impact metrics to support your positions
Maintain established QA scores on responses and adhere to operational KPIs
Knowledge, Skills & Abilities:
Advanced understanding of programmatic ad buying, auction marketplace dynamics, tracking pixels, and third-party measurement tools
Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
Excellent written, verbal, and presentation skills with strong interpersonal skills
Strong attention to detail and organizational skills
Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
2+ years in digital advertising, technology or other related field
Flexibility to work modified hours to ensure coverage for our customers and escalations
1+ years working in Zendesk, Salesforce or similar CRM
Experience working with ad agencies, brand, and performance advertisers and Sales
Able to work independently while also operating as a collaborative team player
Demonstrable track record of preparing and leading trainings
Ability to explain complex solutions in an easy to understand and engaging manner
Customer-driven with a passion for supporting Snapchatters and Businesses
Product expert, know Snapchat’s advertising products inside out
Language proficiency in French or Arabic
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].