We’re seeking a Community Specialist with entrepreneurial drive who’s looking to help execute on our community vision, strategy, and execution. You’ll join a growing marketing team to focus on managing our community engagement programs and being the voice of our customers to the SimplePractice team.

In your first month, you’ll complete our internal training to learn our product and customers. You’ll work closely with our Lead Community Manager and Customer Success Team to deeply understand our product and the intention and empathy behind our unique brand voice. As you learn our product, you’ll begin admitting customers to our SimplePractice Community on Facebook and responding to customer reviews. 

After gaining deep product knowledge by completing Customer Success onboarding, you’ll collaborate closely with our Lead Community Manager, Marketing Team, and Customer Success Team to engage and respond to customer inquiries on our SimplePractice Forum and SimplePractice Community on Facebook.

Initial Responsibilities

• Admit SimplePractice customers to the SimplePractice Community on Facebook
• Respond to customer reviews on third-party sites
• Engage with customers to promptly answer their questions

Responsibilities that can be earned

• Opportunity to take ownership of the SimplePractice Forum
• Opportunity to help shape the community strategy
• Opportunity to help create compelling content for our community

Requirements

• 1-3 years of community management experience, or relevant experience as a Facebook group moderator or administrator
• BA/BS degree or equivalent work experience.
• Stellar written skills to proactively and responsively engage with our customers
• Exceptional communication skills and ability to build relationships and work well with multiple groups
• Proven ability to independently manage multiple tasks at once, and effectively prioritize in a fast-paced community environment
• Willingness to moderate the community after traditional work hours

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). 

Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you: 

• Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).
  

We collect the above categories of personal information for the following business purposes:

• To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures). 
  

For more information about our privacy practices, please visit our Privacy Policy or contact us at [email protected].