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Community & Social Media Specialist

| Greater LA Area
Community & Social Media Specialist
We’re looking for a friendly, eager-to-learn Community & Social Media Specialist to join our Marketing team. Your mission is to grow our followers, engage and retain them, and help convert them into leads, customers, and active fans and promoters of our company. You should have command of best practices and trends in social media marketing, enjoy being creative, and understand how to both build and convert a digital audience.
What is the structure of this job?
This is a full-time, exempt role. Because of the possibility of first-responder responsibilities that are attendant with this position, it is possible that you may be called upon to perform emergency-response duties and event/live broadcasting at times outside of our traditional business hours. 
There is an opportunity for some remote work down the line on an ad hoc basis, but the option to work remotely full time is not an option - we love collaborating in-person and building our team culture face to face!
What would you do for us?
Primary Responsibilities
  • Identify opportunities, industry best practices, and overall process improvement for Community management and Social Media. 
  • Develop community and social media playbooks
  • Build and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, Instagram and Pinterest, and potentially additional channels 
  • Content creation - Create posts with shareable content appropriate for specific networks to both spread our brand and our content and links.
  • Listen and engage in relevant social discussion about our company, competitors, and/or industry, both from existing customers and leads and from brand new audiences that don’t yet know us.
  • Run regular social promotions and campaigns and track their success, ranging from Twitter chats to LinkedIn conversations, as well as the content and links posted through these and other channels.
  • Drive consistent, relevant traffic and leads from our social network presence.
  • Explore new ways to engage and new social networks to reach our target buyers
  • Determine social media presence for top tier events and execute flawlessly
Secondary Responsibilities
  • Maintain and optimize the operating procedures for planned and unplanned maintenance announcements
  • Crisis Management (External)
  • FaceBook moderation and discussions
  • UserVoice moderation and discussions
  • SP Forums moderation and discussions
  • Capterra reviews and customer communication (& ticket handling)
  • TrustPilot reviews and customer communication (& ticket handling)
  • Relationship Fostering and Advocate Outreach
  • Top RAF Outreach
Our intention is to have you performing these primary responsibilities for more than 50% of your time. If you find yourself performing secondary responsibilities for 50% of your time or more, it’s your responsibility to speak with your manager.
Must-Haves:
  • Previous experience with managing, developing and moderating customer communities through forums, blogs, and social media
  • Experimental personality, and can quickly make edits to knowledge base articles or add new articles on the fly
  • Upbeat, fun, and confident, and can pitch in on-camera in some of our live online customer classes
  • Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
  • Big plus if you have past experience working with Zendesk Communities or in start-up environments
  • Real big plus if you have past experience blueprinting, building and launching community user forums
  • Active and well-rounded personal presence on social media, with a command of each network and their best practices.
  • Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
  • Proficiency in assorted social tools to segment accounts and engage accordingly. You will be our ear to the ground to route the appropriate marketer and/or customer success rep to social conversations.
  • Bonus experience and skills include Adobe Creative Suite, demand generation marketing, inbound marketing, and blogging.

More About You:
  • You’re highly empathetic and patient, and really love helping people
  • You’re obsessive about creating an exceptional experience for each of our customers and prospects
  • You have impeccable written and verbal communication skills, with an emphasis on casual, friendly, conversational tone
  • You’re self-managing, self-starting, and self-motivating, and can organize in a multitasking environment and can adjust priorities on-the-fly. You have a sense of urgency to complete work efficiently and accurately
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AmplitudeAnalytics
    • HotjarAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • OutboundEmail

Location

Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.

Emily

Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.

Cate

Customer and Team Onboarding Lead

What are some things you learned at the company?

At SimplePractice, I’ve really learned how to take full ownership of my work. I get feedback from other colleagues, but I’m solely responsible for the vision and execution of web design. Having this level of control has made me a lot more confident.

Joe

Web Designer

What projects are you most excited about?

I have the opportunity to execute projects for the strategic initiatives, marketing, and customer success departments. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication for customers, and so much more!

Deepa

Senior Associate, Strategic Initiatives

What are SimplePractice Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
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