Community Manager at FIGS

| Santa Monica
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FIGS is looking for an awesome Community Manager to join our growing Community Team. In this role, you will report directly to the Director of Community and work with some of the most Awesome Humans in the world! The ideal candidate is a people person that loves making new connections, is familiar with social media and influencer marketing and enjoys building something from the ground up. You are organized, have excellent follow-through and an ability to anticipate needs. Most importantly, you care!


What You’ll Do: 

  • Maintain and deepen existing brand ambassador relationships.
  • Assist with the scouting and recruiting of new ambassadors and generally be everyone’s best friend.
  • Create new initiatives, systems and processes for the Awesome Humans program and help to improve existing ones.
  • Work with the greater marketing team to plan and execute the monthly FIGS Ambassador newsletter
  • Assist with the ideation and execution of product launches, campaigns and other brand initiatives with ambassadors.
  • Assist with the ideation, planning and execution of all ambassador events and initiatives.
  • Assist with and manage ambassador + influencer sampling for product launches, big moments, as well as surprise and delight.
  • Consistently keep the team up to date about all things FIGS’ Awesome Humans. Make sure the team is familiar with the FIGS family of ambassadors, keep up with and engage with ambassadors.
  • Consistently be looking for ways to serve those who serve others!

Qualifications: 

  • A background in social media and influencer marketing and management 
  • Experience communicating clearly and effectively via email, phone and social media
  • Excellent writing and editing skills
  • Experience planning and executing live and digital events
  • Experience representing a brand, communicating values and value propositions

Other Must Haves:

  • A self-starter that acts like an owner. They’re self-motivated, highly proactive and demonstrate an ability to work autonomously, anticipating the needs of the team and the ambassadors.
  • A people person who is able to build and maintain relationships that are both friendly and allow for a mutually beneficial relationship that lasts.
  • Someone who is familiar with social media and influencer marketing. They stay on top of social media trends and the influencer marketing industry and want to innovate within it.
  • Someone who understands the need to make a really good impression on the people they work with.
  • A problem solver. They’re adept at creative problem solving, are extremely resourceful and organized.
  • Someone who can work on multiple projects at once and be flexible when timelines and priorities shift.
  • A team player. Someone who has a positive attitude, excellent work ethic and strong interpersonal skills. They’re not afraid to get gritty, roll up your sleeves, and do what needs to be done. They recognize that we’re all a team with a common goal to make FIGS as successful as it can be.

A little bit about us…

 The $60 billion medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, stain and liquid repellant, moisture-wicking, odor proof, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries.


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SnowplowAnalytics
    • SnowflakeAnalytics
    • dbtAnalytics
    • FivetranAnalytics
    • JupyterAnalytics
    • AsanaManagement

Location

FIGS is conveniently located in Santa Monica a short walk from the Bergamont train station, food trucks, and restaurants.

An Insider's view of FIGS

What are some social events your company does?

FIGS is a super social company! The team regularly puts on happy hours or parties and I’ve met some of my best friends at FIGS this way. One of my FAVORITE things is the volunteering we've done. We’ve done beach cleanups in the past and regularly go to hand out coffee, snacks and other treats to hospital employees as a thank you!

Mary

Social Media Manager

How do you collaborate with other teams in the company?

Collaboration is so important and can happen so easily. In the cafe grabbing a coffee, over Slack between meetings. We're always talking, exchanging ideas and building on them together.

Sara

Director of Product Development

How does the company support your career growth?

At FIGS everyone is treated like an owner and empowered to take on more responsibility. You don't hear the word "no" often and hard work is always recognized. I started as a social media manager here at FIGS and am now the VP of Brand. It's been the most challenging and rewarding experience of my life.

Jenny

VP of Brand

What is your vision for the company?

FIGS is transforming the healthcare experience through design, community and innovative technology. We have revolutionized the medical apparel industry and are working to establish FIGS as one of the most iconic, formidable brands in the world.

Heather and Trina

Co-CEO's

How do you empower your team to be more creative?

We believe that you create the world you want to live in and that ethos is shared by everyone who works at FIGS. We are a team of doers, think outside of the box-ers and innovators. We encourage our team to think like owners, to contribute ideas fearlessly and to always ask, "What's next?"

Heather and Trina

Co-CEO's

What are FIGS Perks + Benefits

FIGS Benefits Overview

The FIGS Team has an awesome culture and perks to keep it alive.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
FIGS has a D&I and Culture committee to organize events for Team FIGS! Keeping the fun alive in and out of the office.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
FIGS provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 6% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
FIGS hourly employees receive up to 10 days per year of paid time off based on hours worked.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted once per month and other celebrations.
Parking
Professional Development Benefits
Promote from within

Additional Perks + Benefits

In addition to the list, we provide some unique perks!
- Peloton bikes and fitness equipment on site available for use.
- Employee discount on our amazing scrubs.
- 50% subsidy on doggie daycare close to the office.
- Annual on-site flu shots.
- Ping pong table on site.

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