Marketing Planning Strategist

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. 

The Marketing Planning Strategist reports to the Director, Marketing Planning & Brand Strategy and is accountable for end-to-end go-to-market planning and tactical execution for one or more of GEHA’s medical and/or dental product lines. The ideal candidate is an expert in consumer behavior, strategic planning, and insight identification and development to carve out unique positioning in the market for Healthcare Payors. The role is responsible for leading a cross-functional, highly matrixed team through the annual planning cycle and execution of Open Season direct to consumer acquisition and brand campaigns, managing strategic plan development, forecasting responses and leads, tactical calendar, media mix inclusive of pro-forma development, and ensuring direct response best practices are incorporated to optimize conversion and meet annual growth targets. The ideal candidate has extensive Healthcare Payor experience, and is an inquisitive, insights leader with strong business acumen, and demonstrated ability to collaborate across functionsSKILLS

RESPONSIBILITIES:

• Planning accountability across full calendar year, ensuring collaborative development of Growth go-to-market strategy, direct to consumer acquisition campaigns and assets and brand campaigns and assets for product line(s), highly collaborative matrix leader with ability to engage and lead peers across organization from Product, Data and Analytics, Sales, and other functions.

• Strong commercial leadership voice with end-to-end go-to-market planning for product line(s), forecasting annual growth goals for product line(s) by segment, including development of forecasts by segment, media channel, and media drops/deployment.

• Planning and strategy leader for product line(s), own strategic vision and tactical execution across all communication channels, lead team in creating and executing multi-channel marketing, direct response and brand campaigns and growth plans across direct mail, web, telephonic, digital/social, field-marketing, and other channels, and mediums.

• Work closely with Growth team leaders to create and deliver Growth planning and go-to-market plan and execution calendar to meet and exceed growth goals across acquisition, retention, and engagement initiatives.

• Be the internal Subject Matter Expert on Healthcare Payor strategic insights, consumerism, direct response and direct to consumer best practices, with keen insights and strong consumer behavior points-of-view on lead and demand generation strategies and tactics.

• Collaborate closely with internal teams and external agency partners to develop, map, and create foundational planning documents, campaigns and assets.

• Work closely with Growth Insights and Intelligence, Performance Marketing, Product and Sales teams to develop insight-driven input briefs (creative briefs, strategy briefs, media briefs) to guide workstreams across internal teams and external vendor teams.

• Expertise in planning segment-specific, micro-targeting, channel mix and go-to-market strategy.

• Assess new and emerging marketing channels, mediums, approaches, tools, and best practices, including AI (Artificial Intelligence) and others, to drive process improvement and optimize response rates to attract, retain, and engage members.

• Other duties as assigned.

REQUIREMENT: Education and experience

• Bachelor's degree in business, Marketing, or related field.

• 6+ years of market planning, including marketing, growth, go-to-market acquisition marketing campaign strategy and implementation for a Healthcare Payor.

• Healthcare Payor experience required, in-depth and acute understanding of planning, go-to-market planning, and consumer behavior in Healthcare Payor space, specifically direct to consumer direct response acquisition and brand campaigns, to elicit and drive specific consumer outcomes to attract, retain, and engage members and prospects.

• Demonstrated ability to lead large-scale acquisition strategy and implementation, with proven record of accomplishment of meeting or exceeding growth goals.

• Process-oriented professional, with the ability to thrive in ambiguous, fast-changing market and environment.

• Strong business acumen and mastery of data / insights to develop segments, value proposition(s), and overall growth strategy.

• Purposeful with keen sense of urgency to deliver results.

• Focus on outcomes and process – attention on delivering the right results, the right way.

• Strong written, verbal, and visual communication skills, across marketing and business areas, ability to establish rapport across all levels of an organization and stakeholders.

PREFFERED:

• Master's degree

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan:  company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution   
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only.  GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The annual base salary range for this position is $104,281 - $146,999 USD.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.