Manager, Strategic Accounts (Western USA/Canada)

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

JOB SUMMARY

The Manager, Strategic Accounts – Western USA / Western Canada, will be responsible for achieving sales and performance goals by successfully executing in-market commercial B2B strategies through the development of a geographically based travel agency portfolio in support of commercial objectives. This team member will exemplify the motto of The Ritz-Carlton, representing best-in-class, results-oriented, sales professionalism.

ESSENTIAL FUNCTIONS

• Achieve all sales goals as the in-market brand ambassador for the assigned travel agency regional portfolio.
• Manage a travel agency portfolio, ensuring a high level of consultative selling through effective communication, consistent engagement, and tactical negotiation of annual agreements, providing recommendations based on overall cost of sale/total value of account analysis.
• Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets.
• Consistently foster and maintain collaborative and proactive communication with Marriott Global Sales Organization (GSO) and Luxury Group hoteliers that drive business and further establish ongoing commitment with corporate objectives.
• Represent The Ritz-Carlton Yacht Collection in various trade shows, conferences, seminars, annual events, ship inspections, and other sales-related functions as appropriate or as requested.
• Conduct in-person/virtual educational training (in-person or virtual via webinars) to targeted travel advisors on product awareness and selling.
• Support agency partners in identifying group opportunities to develop and secure affinity and promotional group business.
• Leverage marketing, analytics, sales strategies, and operations to drive actions that exceed profitable revenue and sales targets.
• Efficiently manage an assigned annual budget provided to support co-operative marketing plans mutually agreed and developed in partnership with agencies in the assigned region.
• Upon request, required to provide a detailed annual sales development plan that provides sales territory analysis, including requested marketing funds, trade show/conference attendance, anticipated travel & entertainment expenses, sponsorship opportunities, memberships, etc.
• Participate in onboard events as required, as well as plan and host familiarization voyages as required.
• Maintain a database of travel advisors for the purpose of communicating offers, news, and information in conjunction with marketing.
• Communicate and measure goals for the Strategic Account Portfolio; continuously driving growth strategies for accounts to meet and exceed targets.
• Competent in creating and submitting required monthly reports or ad-hoc reports promptly as requested.
• Provide a win-win service resolution for agency issues.

COMPETENCY

Education:

• Bachelor’s degree in a related field of study, or any equivalent combination of relevant background and/or sales experience

Skills & Experience: 

• Minimum 3 years travel industry preferred or 4 years in a commercial, revenue-generating environment with a client-facing sales or marketing focus
• Luxury hotel/cruise experience is a plus
• Possess outstanding written & verbal communication skills, including dynamic public-speaking skills (webinars/presentations)
• Results-oriented and strong decision-making skills with the ability to prioritize multiple tasks while meeting company objectives are a must
• Proficient in MS Office applications, including competent skills in PowerPoint, Excel, and Word
• Must commit to delivering a high level of customer service across all departments and the organization
• Ability to travel nationally and internationally, hold a valid passport, state driver's license, and maintain a clean driving record. Ability to work evenings and/or weekends.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.