Manager, Security Operations

POSITION SUMMARY

The Manager, Security Operations position is responsible for the day-to-day management of the physical security program at the Lucas Museum of Narrative Art (LMNA or Lucas Museum).  The manager will work with the Chief Security Officer to assess security risks at the museum and recommend mitigation strategies. The manager will develop protocols that ensure consistent, quick, and effective responses by the security workforce including contract staff. This role is responsible for helping to ensure the safety and security of staff, visitors, collections, and property through leadership, operational oversight, and people management.

The manager will develop training that reinforces these protocols and develops the skills necessary for the security workforce to respond to incidents. The manager will work with the Chief Security Officer to ensure that external partnerships with law enforcement and other government and private entities are strong, and that their respective responsibilities are clear.

The Manager, Security Operations position will also work with the Chief Security Officer to develop training for both the security workforce and the wider LMNA staff on specific threat awareness, including active shooter response and conflict resolution. Under the direction of the Chief Security Officer, the manager will also collaborate with departmental leaders on the planning and coordination for special events and VIP visits.

As a partner with Visitor Services, People & Culture, and Volunteer Management, the Manager role is in support of enterprise‑wide emergency preparedness and response, implementation of security programs, policies, and procedures aligned with institutional goals, and focused efforts on the visitor experience. The position represents the department in both internal and external engagements and acts on behalf of the Chief Security Officer during absences, emergencies, or special events as required.

The Manager, Security Operations will report to the Chief Security Officer.

RESPONSIBILITIES

• Develop and support the implementation, maintenance, and ongoing review of a comprehensive Site Security Plan and Standard Operating Procedures (SOPs) to enhance safety, efficiency, and the visitor experience.  Work in partnership with the contract security teams at LMNA to implement effective security coverage and staffing, including day-to-day deployment, post assignments, and adherence to established post orders and LMNA security standards
• Conduct audits of the contract security teams to ensure LMNA expectations are being met, document findings, address routine performance issues, and escalate significant deficiencies to Security leadership
• Administer established access-control and badging procedures in coordination with People & Culture and other authorized departments, ensuring access levels and permissions are implemented in accordance with authorized approvals and established protocols
• Ensure appropriate controls are followed for badge issuance, modification, expiration, collection, reconciliation, and deactivation for employees, contractors, vendors, volunteers, and temporary personnel
• Coordinate and monitor site-specific training, post orders, emergency-response procedures, escalation protocols, and recurring training for Security personnel and contract security providers
• Partner with the Operations team to aid in the efficient movement of guests in museum spaces
• Partner with Visitor Services and other museum departments to develop effective visitor engagement strategies for the museum
• Partner with other museum departments and external organizations in planning events that are hosted within the museum, including coordination of security staffing, access control, screening, credentialing, communications, and emergency-response requirements
• Partner with the Chief Security Officer, General Counsel, Operations, People & Culture, and Curator staff regarding security protocols; threat management; and internal investigations
• Provide direction and guidance to security operations personnel to detect emerging incidents quickly, and determine appropriate responses, including established notification, escalation, and incident-reporting procedures
• Coordinate with contract security providers, law enforcement, emergency services, neighboring institutions, and other external partners as directed by Security leadership
• Maintain current and accurate SOPs, post orders, staffing plans, incident records, training documentation, access-control records, and other Security operational documentation
• Identify and assess security policy issues and the impact of new initiatives or program changes
• In partnership with Lucas Museum’s Legal and People & Culture, ensure compliance with all applicable legal, regulatory, and accreditation standards related to museum security and its staff
• Manage security operations staffing models and deployment strategies to ensure effective 24/7 security coverage
• Prepare quantitative and qualitative physical security reports for Security Department management and museum executive leadership, including incidents, staffing, contract security performance, operational concerns, trends, and corrective actions
• Identify and promptly escalate significant security incidents, policy violations, staffing deficiencies, unresolved vulnerabilities, or other operational risks to the Chief Security Officer and appropriate stakeholders
• In collaboration with People & Culture, guide managers in employee relations matters including investigations, documentation, addressing issues in a timely fashion and performance reviews
• Support security‑related budget planning and resource allocation as directed

CORE COMPETENCIES

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Building Trust & Relationship Management
• Accountable Ownership and clearly shares information and the "why" behind decisions.
• Asks for and values the opinions of others. Displays empathy when listening.
• Acknowledges when trust has been broken and focuses on rebuilding.
• Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
• Accountable Ownership
• Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
• Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
• Takes accountability for assigned tasks and executes on deliverables in a timely manner.
• Strategic Alignment & Execution
• Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
• Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
• Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods, up to 8 hours per shift. 
• Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas. 
• Ability to maintain an active and visible presence while providing exceptional guest service. 
• Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure. 
• Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed. 
• Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials. 
• Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio. 
• Ability to work both indoors and outdoors in varying environmental conditions. 
• Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces. 

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in Business, Law, Criminal Justice, Management, or a related field; advanced degree preferred
•  Certified Protection Professional (CPP) Board Certification or equivalent education is mandatory
• Minimum ten years of experience in investigations, large facility protection, vulnerability assessments, emergency response, and event security.  Preferential consideration will be given to those applicants who have served in both a public service and private industry position
• Minimum five years of experience leading and developing a security team
• Experience in conducting CARVER or similar types of site vulnerability assessments

Skills

• Strong interpersonal skills
• Strong verbal and written communications skills with attention to detail
• Strong analytical skill including the ability to research, analyze and present factual investigative findings

Knowledge

• Microsoft Suite and related technology programs
• Identify, assess, and mitigate risks to personnel, facilities, assets, and intellectual property

Abilities

• Work in a fast-paced and rapidly changing environment, with minimal supervision
• Lead a large and diverse team
• Evaluate sites, facilities and events for potential security deficiencies
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required