Manager, Revenue Operations & Enablement

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.  The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.  We are a production’s best ally every step of the way. #OneCastOneCrew

Role Summary:
This position supports the go-to-market functions by analyzing sales data (financial and operational), equipping the sales teams with tools and resources to effectively engage buyers and close deals, and assisting with efforts to optimize sales systems and processes to improve operational efficiency. The role requires close collaboration with Sales, Marketing, Post-Sales Commercial teams (CRMs, Product Specialists, and Onboarding), Finance, Product, and Payroll Operations teams to enhance forecasting pipeline visibility, execution, and customer experience.

Key Responsibilities

• Support the VP, Revenue Operations & Enablement in GTM strategy, recruitment, on-boarding, development, and commercial performance
• Develop and implement efficient sales processes and workflows, including account planning and other programs designed to optimize sales performance
• Analyze sales data to identify trends, risks, and growth opportunities
• Collaborate with cross-functional teams to drive strategic initiatives
• Assist with sales forecasting and performance reporting
• Manage CRM systems and sales tech stack, including CRM training programs for the commercial team
• Maintain and improve CRM data integrity and reporting systems
• Lead the implementation and adoption of new sales technologies and tools
• Manage sales compensation plans and incentive programs, including tracking revenue attainment against individual goals
• Owns sales data and reporting, including pipeline management and monitoring key KPIs and metrics, including ROI on sales initiatives (conferences, sponsorships, sales plays, etc)
• Oversee sales territories, account assignments, and commercial rules of engagement
• Supports the QBR process for major accounts across the markets
• Create and implement pricing and discounting strategies, including a deal review process
• Manage the creation and organization of sales enablement materials, which includes rep collateral used in selling situations, training and coaching materials (including commercial onboarding), and sales process and playbook

Required Skills / Experience

• 3–5 years of professional experience in Revenue Operations, Sales Operations, or a related field.
• Strong analytical skills with hands-on experience using CRM systems
• Proven track record optimizing processes and cross-functional workflows
• Comfortable working in a fast-paced environment with a strong sense of urgency and adaptability
• Experience presenting to and communicating with diverse, cross-functional teams.  Capable of crafting messages on behalf of senior executives with the appropriate tone and style
• Ability to creatively solve problems with limited input and resources; willing to take a hands-on approach when needed
• Experience supporting strategic initiatives, forecasting, and ongoing tracking of KPI / metrics
• Deep GTM business acumen with a strong understanding of the customer journey and internal operational interdependencies that drive execution

Special Work Conditions    

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

Benefits 

Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents
Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies.  A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $100,000.00 - $120,000.00 per year.