Manager, Project Mgt (IC)

This role is responsible for leading the onboarding and implementation of complex and highly customized pharmacy solutions for a diverse client portfolio. The individual will serve as a strategic consultant, guiding clients on optimal product selection, plan design, and solution strategies that align with their business needs.

This client-facing role is pivotal in delivering a best-in-class experience that drives retention and growth of the MPS book of business. The position owns the end-to-end management of client accounts, spanning intent gathering, project planning, setup case submission, implementation, and seamless transition to the account management team. Success in this role depends on strong collaboration and coordination with both internal and external stakeholders to ensure timely execution and alignment with client expectations. The ideal candidate is adaptable, excels in a fast-paced environment, and brings a strong customer-first mindset.

Key Responsibilities

• Drive the implementation and onboarding of complex pharmacy programs and customized plan designs
• Consult with clients on products, solutions, and strategies aligned with their goals and operational needs
• Coordinate across internal teams and external partners to meet critical timelines and deliverables
• Ensure a seamless, high-quality client experience to support retention and growth objectives
• Manage multiple implementations simultaneously while maintaining accuracy and attention to detail
• Adapt to evolving processes, tools, and organizational priorities
• Operate with a high degree of autonomy while appropriately escalating risks or issues

Required Qualifications

• Minimum of 5 years of experience in product and/or health plan implementation

• Minimum of 3 years of experience in healthcare administration

• Proven ability to organize, prioritize, and manage multiple projects, including end-to-end client delivery

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)

• Highly detail-oriented, with the ability to manage large volumes of complex information under tight deadlines

• Ability to thrive in a fast-paced, dynamic environment

• Demonstrated ability to work independently with minimal oversight from leadership

Preferred Requirements:

• Excellent written and verbal skills communication skills

• Ability to multi task

Education

• Bachelor's degree preferred/specialized training or relevant professional work experience