Manager, Print and Mail Operations (Onsite at Ft Worth, TX Office)

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

This role is responsible for the day-to-day management of the Print Production and Mail Operations teams and their functions.  This role leads a team responsible for the shipping functions and mailroom operations for Texas and managers.

• Oversee daily print and mail operations, which include, but are not limited to, print production management, mail management, shipping, receiving, document storage, and general office management.
• Oversee and manage key vendor relationships for print production.
• Implementing and monitoring processes for all functional areas.
• Providing metrics and data for the team’s performance on a monthly basis.
• Service as the point of quality control for print production and mail operations.
• Validate and process invoices.
• Actively supports and embraces our core values
• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
• Establishes and monitors goals for the department and team members in collaboration with the tasks that they support.
• Creates meaningful and timely reporting tools to monitor satisfaction and service levels. Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members.
• Develops and maintains department standard operating procedures.
• Identifies business risks, implements effective controls, and evaluates the success.
• Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions.
• Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders.
• Identifies and manages mitigation of roadblocks for the department and individual team members.
• Assess the financial needs of the department, assist with the annual budget, monitor expenditures, and be accountable for maintaining expenses within the allocated budget.
• Responsible for balancing team members’ workload to optimize the effectiveness of the department.
• Ensures procedures are documented so department staff are able to comply with policies and processes.

• High School Diploma or General Education Degree (GED)
• AA degree desired
• Three (3) years of management experience required.
• Five (5) years of print production or bulk mail (USPS) experience required.
• Vendor oversight experience.
• Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity
• Excellent organizational skills and ability to identify and implement process changes.
• Ability to maintain confidentiality of materials handled.
• Excellent verbal and written communications skills, with an ability to express and document complex ideas with technical staff, non-technical staff, and end-users.
• Ability to utilize data and metrics to inform day to day operations and strategic decisions 
• Ability to work in a fast-paced environment and proactively manage deadlines throughout the course of the year.
• Strong ability to build and maintain partner relationships and the ability to collaborate at all levels within Velera.
• PC knowledge and proficient in the use of Microsoft Word, Excel, Visio, and PowerPoint
• Effective interpersonal skills, and ability to convey complex information in a way that others can readily follow.
• Excellent planning and organizational skills, as well as ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information.
• Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.
• Ability to work under minimal supervision.
• Ability to negotiate effectively with vendors.
• Ability to lead cross-departmental project teams and develop a talented and highly motivated team.
• Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
• Ability to foster a collaborative & continuous improvement-minded environment.
• Ability to exercise discretion and good judgment in making decisions.
• Minimal travel may be required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.