Manager, Individual Direct Sales

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for working in conjunction with Area Director, Region and Division staff to develop, implement and measure sales and marketing programs and initiatives in a timely manner. Programs are designed to meet/exceed subscriber and cash flow projections in a competitive marketplace.
Job Description
Core Responsibilities

• Works with Region and Division partners to support and ensure sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.
• Supports identification and use of defined key productivity metrics which measure/define the criteria of success for sales teams. Manages teams and metrics and develops /distributes reports as directed.
• Ensures Supervisors and Representatives are clear on daily, weekly and monthly objectives with a full vision of year-end department goals. Requires that all supervisors and representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, eLearning modules and others as directed.
• Ascertains that all Supervisors and Representatives are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions. Validates all reporting of sales and installs numbers and other metrics, as directed, on an ongoing basis but at least weekly.
• Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
• Proven track record of achieving and surpassing sales quotas via managing by metrics, coaching and performance management.
• Proven ability to effectively partner and build consensus across functional areas.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Leadership; Troubleshooting; Meeting Goals; Direct Selling; Taking Initiative; Customer Service
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years