Manager of Incident Management, Autonomous Vehicle Operations

Description
Manager of Incident Management, Autonomous Vehicle Operations
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to our Technical Center in Sunnyvale (CA) or Milford (MI) three times per week, at minimum. This position can be located at either of these locations.
The Role
The Manager of Incident Management is the strategic and operational leader responsible for the full lifecycle of incident response for GM's Level 3 autonomous driving software. This role leads a team of Senior Incident Managers, sets the bar for safety and quality, and ensures GM's global AV operations run with precision, reliability, and compliance.
You'll shape the strategy, elevate cross-functional alignment, and build a high-performing team that delivers fast, accurate, and consistent incident management across a mission-critical program.
What You'll Do
Set the Strategy

• Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for Level 3 AV operations.
• Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.

Lead & Develop the Team

• Manage and mentor Senior Incident Managers (3-5); drive accountability, growth, and team cohesion.
• Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.

Oversee High -Severity Events

• Serve as the top escalation point for critical, fleet-impacting, or reputationally sensitive incidents.
• Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations.

Crisis & Incident Command

• Lead the response for major incidents affecting the AV fleet to minimize operational and safety impacts.
• Review and triage all on-road incidents (collisions, safety events, software anomalies), determine severity, and ensure complete on-scene documentation.

Technical & Cross -Functional Leadership

• Partner closely with technical experts to diagnose issues across software, hardware, and systems.
• Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.

Process Excellence

• Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
• Provide actionable insights for Legal, Risk, Regulatory, and Communications teams.

Communication & Compliance

• Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law-enforcement requests.
• Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.

Training & Enablement

• Lead onboarding and ongoing training for incident responders and cross-functional partners.
• Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Your Skills & Abilities (Required Qualifications)

• Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
• 7+ years in incident management, including experience as an Incident Commander or lead responder
• 3+ years of people leadership experience
• Proven ability to stay calm, clear, and precise during high-pressure escalations
• Experience briefing senior leadership in real time
• Demonstrated experience training teams and reinforcing safety culture
• Ability and willingness to participate in a 24/7 on-call rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

• Degree in Emergency Management, Operations, Business, or related field
• Experience with legal hold/evidentiary requests, law-enforcement interactions, and regulatory communications
• Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)
• Certifications such as NIMS/ICS, ITIL, or equivalent
• Strong analytical skills; experience with tools like Looker

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $134,700 to $245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.).
This job may be eligible for relocation benefits.
#LI-LL2
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
About GM
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Why Join Us
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