Manager, Enterprise Renewals Specialists (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Manager of Enterprise Renewal Sales Specialists to join our Worldwide Sales and Operations Organization and Global Renewals Management Function.  As a key sales and operations support function, the Enterprise Renewal Sales Specialist Manager is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities. This critical teammate will be responsible for: (i) scaling the enterprise renewals specialist function (ii) driving execution through cross-functional partnerships across the organization.

What You'll Do:

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: 

• Lead a team of enterprise renewal specialists who are responsible for supporting the enterprise field sales team with the renewal sales process  

• The enterprise renewal sales specialists team supports the enterprise sellers with renewals and complex quote creation as well as deal support activities

• Manage a team of Enterprise Renewal Specialists to ensure timely and accurate quoting of renewals

• Ensuring proper KPI's and reporting are in place to monitor the effectiveness of the team

• Continuously evaluating opportunities for process improvement

• Collaborate with sales leadership on scope of deal support activities and act as escalation point of contact

• Develop enterprise renewal sales specialists team coverage model based on alignment of support to various theaters/countries/customer segments

• Create controls to ensure proper renewals quoting and contract data accuracy

• Implement an automated workflow for intake of quoting requests and monitor and track team effectiveness 

• Document and maintain complex quote structures and best practices in a central repository. Ensure team follows globally consistent processes around renewal/complex quoting scenarios   

• Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancements

• Partner with Deal Desk/Legal/Finance/Sales Operations/Sales on establishing world class renewals and deal support to the field sales organization 

• Develop talent and ensuring each team member has clear development goals and career growth objectives

What You'll Need:

• Relevant industry experience: High Tech, SaaS

• Experience with Annual Recurring Revenue business model

• 6+ years of experience in managing Renewals Specialists, Deal Support, Contract Management or Customer Success teams

• Previous experience managing SaaS Subscription renewals process

• Ability to lead projects and tasks and lead people and teams either within function or cross-functionally.

• Ability to work independently yet support team responsibilities on an on-going basis.

• Experience and proficiency with MS Excel

• Prior experience using Salesforce.com and/or Salesforce CPQ

• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

• Tech savvy & excited to work in a fast-paced environment

• Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings

• Ability to work independently or in a team environment

• Extreme attention to detail and highly organized

#LI-AR1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

For detailed information about the U.S. benefits package, please click here.