Manager of Enterprise Account Management

Manager of Enterprise Account Management

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

We are seeking a results-driven Manager, Enterprise Account Management, to lead and inspire our team of Strategic Account Managers (SAMs). This role is critical to driving revenue growth from our existing enterprise customer base through upselling and cross-selling TCP Software’s products and services. The ideal candidate will bring proven leadership experience, a track record of revenue achievement, and a passion for coaching and developing high-performing teams.  

As a Manager of Enterprise Account Management, you will: 

• Team Leadership: Manage and mentor a team of Enterprise Account Managers to exceed revenue targets. Foster a high-performance culture and hold the team accountable for results.
• Revenue Growth: Develop and execute strategies to grow enterprise client revenue through effective upselling and cross-selling practices.
• Customer Success Alignment: Collaborate with Customer Success and other departments to ensure alignment on account strategy and customer satisfaction.
• Pipeline Management: Maintain visibility into team sales pipelines, ensuring accurate forecasting and opportunity progression.
• Sales Coaching: Conduct regular one-on-one coaching sessions to strengthen team members' skills in discovery, objection handling, and solution selling.
• Metrics-Driven Management: Track and analyze performance metrics to identify trends and opportunities for improvement.
• Strategic Account Planning: Guide the team in creating detailed account plans for key customers, focused on long-term growth and relationship building.
• Product Expertise: Ensure the team deeply understands TCP Software’s product offerings and can effectively position them to meet customer needs.
• Cross-Functional Collaboration: Partner with Product, Marketing, and Sales Enablement teams to enhance the effectiveness of upselling and cross-selling initiatives.
• Process Optimization: Continuously evaluate and refine sales processes to improve efficiency and effectiveness.

You are a strong fit for this role if you have: 

• 5–10 years of experience in sales management, with a proven track record of driving revenue growth through upselling and cross-selling in a B2B SaaS or technology environment.
• Demonstrated ability to lead, coach, and develop high-performing sales teams.
• Strong understanding of enterprise account management, solution selling, and revenue forecasting.
• Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
• Data-driven mindset with experience in leveraging metrics and CRM tools (e.g., Salesforce) for decision-making.
• Deep commitment to understanding customer needs and delivering value-driven solutions.

Preferred Skills

• Familiarity with workforce management or SaaS solutions.
• Experience using MEDDPICC or similar sales methodologies.
• Proven ability to align sales teams with broader organizational goals.
• Bachelor’s degree in business, marketing, or a related field is preferred.

 Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Travel up to 25%

Benefits:

• Competitive salary

• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays

• 8 hours to volunteer and impact the community

• Comprehensive benefits (Health/Dental/Vision/ 401K)

• The work/life set up you need to be successful. 

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