The role involves managing post-sales success for non-state government customers, driving revenue growth, maintaining high customer retention, and developing a high-performing team.
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.
Who You Are
You are a strategic customer success leader who thrives in building and scaling systems that deliver measurable impact. You bring an outcomes-first mindset and take ownership from start to finish. You’re energized by solving complex challenges, especially in regulated or government environments, and have a track record of turning ambiguity into structured, scalable programs. You care deeply about customer outcomes, building trust through action, and partnering cross-functionally to deliver a consistent, high-quality experience. You’re excited by the opportunity to shape the future of brightwheel’s government and education customer success motion.
What You’ll Do
- Own post-sales success and account management for all non-state government customers
- Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months
- Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support
- Build and operationalize a new customer success motion tailored for education customers
- Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience
- Hire, develop, and coach a high-performing team to drive measurable results
- Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights.
Qualifications, Skills, & Abilities
- 5+ years in customer success, account management, or strategic partnerships, including 2+ years in a people management role
- Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries)
- Demonstrated ability to lead cross-functional initiatives and scale operational systems
- Experience building and launching new teams or functions from the ground up
- Comfort operating in fast-paced, high-change environments with shifting priorities
- Known for your customer empathy, strategic mindset, and ability to earn trust and deliver outcomes
Equity & Ownership:
We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.
Premium Benefits & Wellness Support:
We want our team members and their families to thrive. We support this through:
--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families
--Generous Paid Parental Leave for growing families
--Flexible Paid Time Off (PTO) to recharge and relax
--401(k) Enrollment to help you plan for the future
--Monthly Wellness & Productivity Stipend to support your well-being
Work-Life Flexibility:
We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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