This role champions the voice of the customer throughout their journey with BuildOps—before go-live and beyond. You will develop programs to spotlight customer successes, scale advocacy, and increase product adoption through lifecycle-based campaigns and strategic communication.
What You'll Do:Customer Advocacy & Storytelling- Review Campaigns: Drive initiatives to collect and publish testimonials across key platforms (e.g., G2, Capterra).
- Advocacy Programs: Create tiered programs (e.g., referral, beta testers, ambassador networks) to mobilize champions.
- Social Amplification: Work with content team to highlight customer achievements and moments of delight.
- Success Stories: Lead case study creation in partnership with Sales and CS (both written and video).
- Welcome & Prep Communications: Develop onboarding comms, checklists, and email journeys to align customer expectations.
- Go-Live Readiness: Collaborate with CS/Implementation teams to prepare customers for key milestones.
- Adoption & Retention Campaigns: Implement engagement programs using emails, webinars, and in-app messaging to drive usage.
- Feedback Loops: Gather feedback from early lifecycle stages and iterate on process with key stakeholders.
- Event Support: Drive customer participation in BuildOps-hosted events, panels, and webinars.
- Coordinate logistics and planning efforts for Forge, BuildOps' annual customer conference.
- Collaborate with cross-functional teams to support customer outreach, invitations, and follow-ups.
- Assist in developing conference content featuring customer success stories and product education.
- Support on-site logistics, customer experience coordination, and post-event engagement strategies.
- You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact.
- You have 3-5 years of experience in online reputation management, customer marketing, or a related field.
- You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.).
- You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates.
- You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy.
- Bonus points if you have experience in B2B SaaS or construction tech industries.
- Must be able to work in office three days a week on a hybrid schedule in Los Angeles, Toronto, or Raleigh.
What We Offer:
- $110k - $125k base salary range + annual bonus.
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days.
- Company events like BBQs and team-building activities, both in-person and virtual.
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Top Skills
BuildOps Santa Monica, California, USA Office
Santa Monica, California, United States, 90404
Similar Jobs at BuildOps
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
