The Compliance Operations Manager will lead compliance efforts by managing operations, ensuring effective communication with clients and banks, and building scalable processes.
About Conduit
At Conduit, we believe in a world of fair economic opportunity, where global commerce can flourish thanks to frictionless exchange of value.
Our first steps in building towards that vision is enabling drastically faster, cheaper, and more reliable transactions for businesses in emerging markets.
We’re here to build. We empower our team to act like founders, make bold decisions, and deliver business outcomes that matter.
Role Overview
We’re looking for a Compliance Operations Manager to own and strengthen the systems, processes, and relationships that are the backbone of Conduit’s day-to-day. As Compliance Operations Manager, you will lead the team responsible for handling Requests for Information (RFIs) from our banking partners. This isn’t just about checking boxes. It’s about building trust with our clients and partners, moving with urgency, and creating a culture of accountability where we don’t stop until the job is done.
Key Responsibilities
- Act like a founder. Take absolute ownership of every compliance request—ensuring clients receive clear communication and banking partners get the expected documents without delay.
- Simplify communication flows. Build strong, trust-based relationships with clients and banking providers, serving as the point of contact who makes compliance frictionless and reliable for all key stakeholders.
- Own compliance operations end-to-end. From transaction monitoring to KYC/AML documentation, you’ll ensure our systems and reporting are behaving as intended, protecting Conduit, our clients, and our banking partners.
- Drive urgency and accountability. Build a team culture where excuses don’t fly, deadlines are sacred, and relentless execution is non-negotiable.
- Build scalable processes. Identify risks, close gaps, and design workflows that balance rigor with efficiency.
Qualifications
- Proven track record. 5+ years of experience in operations, ideally in fintech, payments, or financial services.
- Relationship-builder. You’ve worked closely with clients and financial institutions, and you know how to keep both sides aligned and confident.
- Extreme ownership mindset. You don’t just respond to requests—you anticipate them, prioritize them, and close them fast.
- Scalability mindset. You do more than merely execute. You also design processes that can be templatized, documented in a knowledge repository, and scaled to junior resources, ultimately enabling automation or outsourcing.
- Detail-obsessed, but pragmatic. You know when to sweat the small stuff and when to prioritize speed.
- Strong reporting skills. You have the ability to create and maintain dashboards (Jira or similar tools) paired with the ability to clearly articulate process improvements and performance metrics to internal and external stakeholders.
- High-accountability leader. You set a bar for excellence and won’t accept anything less from yourself or your team.
What We Offer
Autonomy and ownership
Freedom to shape your role, work with top-tier talent in a high-agency environment, and resources to innovate without bureaucracy.
Equity
Significant equity stake in a rapidly growing series A startup. Own your impact and share in our success.
Compensation and flexibility
Market-leading salary, performance bonuses, and top health insurance in a remote-first environment with unlimited PTO.
Impactful work
Join a mission-driven team revolutionizing payments for underserved markets, with the chance to build legacy-defining technology.
Top Skills
JIRA
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