Manager, Client Services

Responsibilities

• Responsible for the management of their Team Leaders and the project managers under their supervision.

• Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.

• Help manage client relationships for the team’s client accounts.

• Consistently meet client expectations for delivering market research data and services.

• Actively monitor and update the management team with key performance indicator data.

• Identify, seek, and provide world-class training for team members in a rapidly changing environment.

• Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.

• Allocate manageable goals to employees based on team needs, interests, and development needs.

• Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.

• Reward and recognize performance as appropriate.

• Communicate department and company strategy and direction regularly to teams so they can help drive success.

• Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.

• Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.

Experience

• At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.

• At least 2 years of progressive management experience of complex market research operational functions in matrixed environments.

• 5+ years of experience in business environment.

• 5+ years project management experience.

Knowledge & Skill

• Has managerial knowledge of specific department or function.

• Has working knowledge of relevant industry issues.

• Has basic understanding of relationships that exist between all relevant groups within the company or related functions.

• Has basic supervisory knowledge and skills.

Dynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.

At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process. 

Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.

The base salary range for this position in is $70K-$86K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.