Manager, Client Services (West Coast)

Wealth management is a $545 billion industry in the US, yet remains archaic and inefficient with low technology penetration. 75% of financial advisors don’t offer digital communication beyond email, and 62% still build financial plans manually in Excel. This leads to a poor client experience and results in financial advisors spending over 70% of their time on non-client facing, manual work.

Savvy is changing that. We’re building the most advisor-centric platform in wealth management: a digital-first solution that modernizes human financial advice. Advisors who partner with Savvy tap into AI-powered software, automated sales and marketing, and seamless back office workflows to scale faster and spend more time with clients.

We’ve raised over $105M to date from Thrive Capital, Index Ventures, Canvas Ventures, Mark Casady (former LPL Financial CEO), and other top-tier investors. Our team is made up of repeat founders and operators who’ve helped build Airbnb, Square, Brex, Carta, Facebook, $200B+ RIAs, and more.

Savvy is at a pivotal point in its growth trajectory, having established strong product-market fit in providing a modern platform to financial advisors. We’ve surpassed $2.2 billion in AUM in less than three years, grown 600%+ in the last 18 months, and are entering the next phase of the company which involves rapid expansion of our product offering and continued revenue growth. Come help us scale!

The Savvy team is looking for an experienced Manager, Client Service - West Coast to lead frontline execution, people management, and advisor service delivery for a regional pod of advisors and client service professionals. This is a true people + operations leadership role with direct ownership of service quality, onboarding execution, and team performance.

In this role, you will manage and develop a team of Client Service Associates and/or Client Service Managers, ensure exceptional advisor and client experiences, and serve as the first point of leadership for escalations and service delivery decisions in your region. You will operate with high ownership and autonomy, while partnering closely with your Direct Leader on strategy, capacity planning, and long-term scaling.

This role is critical to scaling Savvy’s client service organization with consistency, accountability, and high standards of execution.

• Own the day-to-day leadership, performance management, and development of a regional team of CSAs and CSMs.

• Conduct regular 1:1s, coaching, performance feedback, and career development planning.

• Manage daily staffing coverage, workload distribution, and PTO planning to ensure consistent service delivery.

• Own the health of advisor relationships in your region, ensuring strong communication, responsiveness, and trust.

• Serve as the first point of leadership escalation for advisors and internal teams.

• Own regional onboarding execution including staffing assignments, timelines, quality control, and advisor communication.

• Identify onboarding bandwidth risks early and reallocate resources in real time.

• Own operational performance across key service metrics including NIGO rates, money movement accuracy, task turnaround times, and follow-up discipline.

• Lead resolution of service breakdowns through root-cause analysis and corrective action.

• Enforce adoption of SOPs, workflows, and service standards across the team.

• Train team members on new tools, processes, and platform updates.

• Surface execution risks and workflow breakdowns to the Direct Leader with proposed solutions.

• Partner with cross-functional teams including Operations, Compliance, and Product to ensure smooth execution for advisors and clients.

• Maintain strong advisor confidence during high-volume onboarding and service cycles.

• 5+ years of experience in wealth management operations, client service, or advisor support.

• 2+ years of direct people management experience leading client service, operations, or associate teams.

• Hands-on experience with:

  • Advisor onboarding and repapering

  • Money movement and account servicing

  • High-volume operational environments

• Strong understanding of custodian workflows (Fidelity, Charles Schwab, Pershing, etc.).

• High ownership mentality with the ability to operate autonomously in a fast-paced environment.

• Exceptional communication skills with advisors, clients, and internal stakeholders.

• Highly organized, detail-oriented, and strong at prioritizing in real-time.

• Strong technical proficiency with Google Suite and operational systems.

• Experience working within a high-growth fintech or RIA platform.

• Prior experience managing remote, distributed teams.

• Series 7 and 66 or Series 65 licenses.

• BA/BS degree in finance, economics, or related field.

• Prior experience using Salesforce or similar CRM.

• Experience scaling operational teams through rapid growth.

• Competitive salary and equity package

• Unlimited PTO + paid company holidays

• Access to holistic medical, dental, and vision plans

• Company 401(k), Commuter, and HSA/FSA plans

• NYC office in the heart of Manhattan

• Lunch and snacks provided in the office

• Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care

• Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)