Manager, Client Communications

About the Role

As the Client Communications Manager for Employee Benefits at Woodruff Sawyer, you will drive communication strategies and solutions to enhance client experiences. This role offers a platform to showcase your creativity and critical thinking, enabling you to craft and deliver outstanding communication solutions. You will work with a driven team that values inclusion and collaboration. Your contributions will be instrumental in helping Woodruff Sawyer compete in the marketplace, by providing outstanding client experiences.

Key Responsibilities

• Be the go-to expert on Employee Communication solutions and strategies. Support Account Executives in client engagements and planning meetings to ensure flawless execution.
• Develop and nurture relationships with vendors and partners specializing in communication, education, and engagement. Integrate them into our Communications Toolkit or present them to clients as standout features.
• Own the current Core Communication Toolkit and craft future versions tailored to align with market trends. The Communication Toolkit includes benefits guides, benefits microsites, digital communication options, and other related materials.
• Build compelling content for communications pieces, including the Core Communications Toolkit and custom projects crafted in-house for clients. Manage these projects to ensure timely and effective delivery.
• Stay informed about evolving vendors and solutions that improve our capacity to support clients and distinguish our offerings from competitors.
• Utilize proven management experience to monitor, evaluate, and recognize team members’ performance, identifying training opportunities, and supporting team members in their career growth and development.
• Lead and manage team members, resources, and internal processes to achieve communication objectives.
• Monitor trends, solution adoption, and metrics to determine strategies for improvement or changes to our offerings.

Experience & Qualifications

• Demonstrated success in building and managing Employee Benefit Communication programs, with a comprehensive understanding of the vendor landscape.
• A track record of enjoying client-facing strategic discussions and the ability to turn concepts and ideas into successful, measurable deliverables.
• Outstanding presentation and communication skills.
• Proven ability to partner with internal teams (sales and service) to meet client needs.
• Strong project management skills with a history of managing projects to successful completion.
• Minimum of 5 years in crafting, leading, and delivering effective employee benefit communication strategies and programs.
• At least 2 years of management experience, with a focus on leading and mentoring teams.
• Bachelor’s degree or equivalent preferred but not required.
• Proficiency in Publisher, Illustrator, InDesign, and Microsoft Office.

Don’t meet every single preferred qualification? Studies have shown that underrepresented populations are less likely to apply to jobs unless they meet all qualifications. At Woodruff Sawyer we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

More About Us

Compensation: Anticipated salary between $103,000 – $158,000. Salary offered will be dependent upon geography, experience, and expertise of the candidate. 

This position is eligible to participate in an incentive program to earn additional compensation with a target equivalent to 8% of salary annually, based on individual and Company performance.

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