Manager, Case Management (LCSW/LMFT)

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.
We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.
At Vynca, our mission is to provide comprehensive care for more quality days at home.

Internal Title: ECM Clinical Manager

The ECM Clinical Manager is responsible for Clinical Oversight and Management of ECM Lead Care Managers to address the client's medical and behavioral health needs and social determinants of health. The ECM Clinical Manager will communicate directly with ECM Lead Care Managers and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings (as needed) to discuss medication management/adherence, ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider and other specialist(s). They will guide any crises encountered by ECM Lead Care Managers. The ECM Clinical Manager will collaborate with the client’s broader care team (PCP, BH clinicians, etc.) to provide client advocacy, ensure that the clients receive needed services, and measure progress toward the goals outlined in their patient-centered individualized care plan. The ECM Clinical Manager will monitor team progress and coach LCMs to succeed and manage performance where needed.

This is a hybrid position that requires traveling throughout the Los Angeles County area up to 2-3x per month.

This is a critical role and we're looking to fill it as soon as possible.

Hybrid duties performed through HIPAA-compliant hardware and software:

• Supervise a team of approximately 10-15 Lead Care Managers, both in the field and remotely, to ensure high-quality care management services. The exact number of direct reports may fluctuate based on business needs.

• Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.

• Drive the team to meet key performance indicators (KPIs) effectively.

• Collaborate with the Director of Enhanced Care Management to implement changes and process improvements.

• Provide direct care management as needed to support organizational goals.

• Additional travel up to 20-25% may be required for training, meetings, and other business needs.

• Active, unrestricted LCSW or LMFT license in California, plus additional state licensure as needed.

• Availability to work Monday-Friday, 8:30 am-5:00 pm (Pacific Time), both in the field and remotely, with flexibility for potential evenings and weekends.

• 2 years of people management experience. 4 years preferred.

• 2-3 years of care management experience.

• 1-2 years of post-acute experience.

• Proven, results-driven leader with experience in change management in rapid-growth environments.

• Strong organizational and independent working skills.

• Proficient in Microsoft and Google applications; Salesforce experience is a plus.

• Excellent communication and motivational skills, including conflict resolution techniques.

• Working knowledge of lean Six Sigma methodology is preferred.

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.