Manager, Candidate Experience & Interview Operations

Description
The Candidate Experience Manager is responsible for leading the interview coordination
team and driving an exceptional experience for all candidates and hiring stakeholders
throughout the recruitment journey. This role manages a team of approximately 20 direct
reports, oversees all candidate and hiring manager surveys, and leads the change
management initiatives that stem from survey insights to continuously improve talent
acquisition processes, tools, and touchpoints.
The ideal candidate has a strong background in recruiting operations, people management,
stakeholder engagement, and interview coordination, with a passion for creating highquality, human-centered candidate experiences at scale.
Key Responsibilities:
Leadership & Team Management
• Lead, coach, and develop a high-performing team of 20 interview coordinators.
• Foster a culture of operational excellence, inclusion, accountability, and continuous
improvement.
• Ensure consistent delivery of interview coordination services aligned to SLAs, TA
policies, and compliance requirements.
Interview Coordination Operations
• Own the full lifecycle of interview coordination for all business units, from
scheduling and logistics to candidate communications and day of interview
support.
• Partner with recruiting, HR, and business leadership to optimize scheduling
workflows, panel management, and system efficiencies
• Establish, track, and report operational metrics (volume, SLA adherence, candidate
NPS, etc.) to drive performance and service quality.
Candidate & Hiring Manager Experience
• Own all candidate and hiring manager experience surveys
• Identify trends, pain points, and opportunities from survey data to improve the endto-end hiring journey.
• Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.)
to prioritize and drive & implement experience improvements.
Change Management & Continuous Improvement
• Lead the change management process tied to survey insights, ensuring alignment
with business goals and stakeholder buy-in.
• Develop communication plans, training, and feedback loops to ensure adoption of
new practices and tools.
• Implement scalable, candidate-centric solutions and ensure consistency across
global regions.
Strategic Vision & Analytics
• Develop vision for recruiting coordination in partnership with recruiting leadership
and plan on quarterly timescales
• Deliver regular reporting and insights on candidate experience metrics, survey
outcomes, and operational KPIs.
• Translate data into actionable recommendations that enhance satisfaction,
efficiency, and brand perception.
Qualifications
Required:
• Bachelor's degree in Human Resources, Business, Communications, or related
field.
• 7+ years of experience in recruiting operations, candidate experience, recruitment
coordination, or HR program management.
• 3+ years of people management experience with a team of 10+ direct reports.
• Proven ability to lead operational teams in high-volume, global environments.
• Strong analytical skills; experience interpreting survey data and driving measurable
improvements.
• Excellent communication, stakeholder management, and change leadership skills.
• Proficiency with ATS and HR technology platforms.
Preferred :
• Experience in a large, matrixed organization or technology/manufacturing industry.
• Background in project management, process design, or service delivery
optimization.
• Certification in Change Management (e.g., Project Management (PMP)
Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $159,000 - $234,300. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job may be eligible for relocation benefits.
About GM
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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