Manager, Business Intelligence

Job Purpose:

Pacsun is seeking an experienced IT Business Intelligence (BI) Manager to lead and evolve the company’s business analytics and reporting ecosystem, delivering data-driven insights across merchandising, planning, inventory management, omnichannel sales, supply-chain,  and finance. This role operates at the intersection of business reporting and BI technology, enabling informed decision-making through scalable and high-performing BI solutions.

The BI Manager will partner closely with business executives, end users, and technology stakeholders including data engineers and report developers, to transform complex internal and external data into actionable insights. This role will play a key part in redefining how data is leveraged across the organization, ensuring BI capabilities are designed for performance, availability, and scalability.

The ideal candidate brings a strong understanding of apparel retail and modern BI technologies, with a forward-thinking, analytical mindset and a passion for using data to drive operational excellence and business growth.

Core Accountabilities

Leadership and Team Management

• Collaborate with stakeholders. Communicate effectively with planning, merchandising, finance, supply‑chain, retail, e-commerce and executive leadership to understand business processes and align data solutions with organizational goals. Serve as the escalation point to remove roadblocks and ensure timely delivery of projects.
• Build and lead the BI team. Manage a team of BI developers and data engineers (3–5 people) and contract resources. Provide coaching, mentorship and technical oversight to develop a high‑performing team.
• Develop BI strategy and roadmap. Recommend and maintain Pacsun’s enterprise‑wide BI and self‑service analytics roadmap, including solution standardization. Stay current with emerging BI, data‑warehousing and analytics technologies.

Data Architecture & Engineering

• Own the data‑warehouse environment. Manage Pacsun’s Snowflake cloud‑native data‑warehouse platform. Design scalable data models and oversee ETL/ELT processes, ensuring data is stored, processed and analyzed efficiently.
• Implement data governance and quality. Establish BI governance, naming standards, certified datasets and semantic layers. Develop KPIs and service‑level agreements for data availability and oversee data quality, security and compliance.
• Coordinate with data engineers. Work closely with data engineering to optimize data pipelines and queries, integrate ERP data structures and primary business functions, and support cross‑cloud data sharing.

Reporting and Analytics

• Develop reports and dashboards. Design and deliver reports and dashboards that provide precise views of business performance. Use MicroStrategy to build interactive dashboards and self‑service analytics; provide hands‑on development and migration of BI assets. Experience designing semantic layers and metadata repositories is essential.
• Enable self‑service analytics and data literacy. Promote data‑literacy programs across the enterprise and deliver training to business users.
• Drive innovation and continuous improvement. Conduct proof‑of‑concepts and prototypes to test emerging technologies, evaluate new data sources and BI tools, and lead initiatives that enhance performance and cost efficiency.

Qualifications & Requirements

Education

Bachelor’s degree in Information Systems, Computer Science, Data Science, Business Analytics or a related field.

Experience

• At least 7 years of experience working with large‑scale enterprise data sets and delivering BI solutions.
• Experience in retail is required.
• Proven history of delivering end‑to‑end BI solutions using MicroStrategy or similar platforms; ability to design semantic layers and develop reports/dashboards.
• In-depth understanding of Snowflake, data‑model design, ETL/ELT processes and performance tuning.
• Strong knowledge of ERP data structures and primary retail business functions such as sales, planning, inventory, merchandise, supply chain, logistics, and finance. Familiarity with retail metrics (sales, margin, inventory turns, sell‑through, etc.).
• Experience leading and mentoring teams of BI professionals and collaborating with cross‑functional stakeholders.

Skills

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with executives, business users, and technical teams, translating business needs into data requirements, and technical concepts into clear business language.
• Strong analytical and problem‑solving skills; attention to detail and a passion for data‑driven decision‑making.
• Proven project‑management abilities, including prioritization, scheduling and agile delivery.
• Ability to thrive in a fast‑paced, changing environment and manage multiple priorities.
• Proficiency with MicroStrategy (version 10+), including schema objects, report and dashboard design, security models and performance tuning.
• Familiarity with relational databases, advanced SQL skills, experience with data modeling, ETL tools and data pipeline orchestration.

Position Type/Expected Hours of Work:

This is a full-time position on-site at Pacsun’s HQ office in Anaheim, California.  Occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Salary Range: ($124,453 - $136,912)

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. 

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.