Managed Services Specialist

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Learn more at ontic.co or follow us on LinkedIn.

Who You Are

We are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment

Key Responsibilities:

• Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service

• Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients

• Focus on client adoption and retention through proactive support and engagement

• Train new users on platform functionalities and features

• Create customized training materials and upload them to the knowledge space

• Develop custom documents to address specific client needs

• Ability to effectively communicate with both internal teams and external clients

• Set and track objectives and key results (OKRs) focused on client adoption and retention

• Understand the functional aspects of the role, including configuration management and success management

• Possess a blend of technical and functional skills to effectively perform the responsibilities of the position

Requirements:

• Two-three years of experience in a similar role, preferably within the SaaS industry.

• One year of working experience with a SaaS platform in configuration management.

• Bachelor's degree or equivalent experience

• Excellent communication and interpersonal skills.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400