Major Case Unit Manager - Auto Liability

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$120,400.00 - $198,700.00

1

Under general direction and as a member of the local management team, this position is responsible for product quality and performance of severity the claim Auto Liability team handling serious and complex commercial lines and personal liability claims. Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management. Serve as a field representative for the Home Office Auto Liability product area, as requested. Reinforce the Auto Liability Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.What Will You Do?

CLAIM HANDLING:

• An experienced Auto Severity UM will have reserve/estimate authority up to $1,000,000 and payment/settlement authority up to $750,000 and oversees the handling of severe and/or complex claims up to a full value of generally $2 million.
• Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/ best practices guidelines.
• Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.

LEADERSHIP:

• Attract, Retain and Develop World Class Talent:
• Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Ensure timely referral to Home Office large loss for cases with full exposure greater than $2 million. Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.
• Ensure timely and appropriate reserves.

PRODUCT DEVELOPMENT:

• Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlement, and litigation management.

COMMUNICATIONS/INFLUENCE:

• Participate in severity round table.
• Drive the Information Advantage.
• Successfully leverage data, management information and technology to identify business drivers and trends and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions.
• Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business
• Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
• Participate in business meetings and agency visits as required.

OTHER ACCOUNTABILITIES:

• Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
• Partner for Mutual Success.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Claim management experience.
• Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
• Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex Claims.
• Leading the Business:
• Drive Results.
• Leads Change.
• Executes Business Strategy.
• Leading Others:
• Attract Top Talent.
• Maximize Individual Performance.
• Holds Others Accountable.
• Aligns Rewards.
• Creates and Sustains a Dynamic Workplace.

What is a Must Have?

• High School Diploma or GED.
• 5 years litigation and severity claim handling experience with at least 10 years of total claim experience.