The Sales Associate will focus on customer service, building client relationships, maintaining store operations, and driving sales in a fast-paced environment.
MALIBU PART-TIME STORE ASSOCIATE
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a part-time sales associate for our Madhappy flagship location in Malibu.
The Sales Associate is responsible for delivering outstanding customer service, driving sales, and fostering strong client relationships. This role requires a proactive and engaging individual who is passionate about fashion, understands the importance of personalized service, and thrives in a fast-paced retail environment.
You must be based in the Los Angeles metropolitan area to be considered for this position.
Key Responsibilities
Customer Service & Clienteling:
● Deliver an elevated shopping experience by engaging with customers in a warm, approachable, and knowledgeable manner.
● Build and nurture lasting customer relationships through personalized styling, thoughtful product recommendations, and consistent, proactive client outreach.
● Actively utilize clienteling tools and maintain a detailed client book to track preferences, follow up after purchases, and drive long-term engagement and repeat business.
● Leverage clienteling to inform customers of new arrivals, restocks, events, and brand moments in a timely and personalized way.
● Uphold Madhappy’s brand values by fostering a welcoming, inclusive, and community-driven store environment.
Store Operations & Merchandising:
● Maintain a clean, organized, and visually compelling sales floor that aligns with brand standards.
● Support inventory management, stock replenishment, and loss prevention initiatives.
● Stay knowledgeable on store policies, procedures, and product offerings to ensure seamless, efficient, and consistent service.
Qualifications
● 1+ year of retail or customer service experience preferred.
● Strong interpersonal skills with a passion for clienteling and relationship-building.
● Enthusiastic, proactive, and results-driven mindset.
● Ability to thrive in a fast-paced environment and multitask effectively.
● Alignment with Madhappy’s brand mission and values.
Benefits
● Welcome gift :)
● Monthly gifting of new collections
● Performance based bonus
$18/hr
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
Top Skills
Clienteling Tools
Customer Service
Retail
Madhappy Los Angeles, California, USA Office
900 South Santa Fe Avenue, Los Angeles, CA, United States, 90021
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