Lockbox Specialist

Infusion For Health is dedicated to providing exceptional infusion therapy experiences for patients managing autoimmune disorders and complex chronic conditions. Our focus is on delivering professional, compassionate care within a patient-centered environment that values collaboration, expertise, and inclusion.

Job Overview

The Lockbox Specialist is responsible for managing all incoming correspondence received through the organization's lockbox, including mail, banking documents, faxes, and Revenue Cycle Management (RCM) communications. This role ensures all correspondence is accurately sorted, processed, and distributed within established service levels while supporting payment processing and the Revenue Cycle team.

Key Responsibilities

• Manage and respond to all correspondence received through the organization's lockbox, including banking documents, faxes, and RCM-related mail.
• Download and process daily lockbox batches from the bank.
• Review and verify the accuracy of lockbox batches before distribution.
• Distribute lockbox batches to offshore partners and internal team members for processing.
• Manage incoming faxes using the same review, verification, and distribution process as physical mail.
• Process payments received via mailed credit card authorizations and online payment portals.
• Prepare and send certified mail for appeals and other Revenue Cycle Management correspondence.
• Ensure all incoming mail, faxes, and payments are sorted, reviewed, and distributed within 48 hours of receipt.
• Maintain organized electronic records and documentation using SharePoint, Microsoft Teams, and Outlook.
• Collaborate with the Revenue Cycle team to ensure timely processing of payments and correspondence.
• Maintain confidentiality and compliance with HIPAA and company policies when handling sensitive patient and financial information.

Qualifications:

• Minimum 5 years of experience in lockbox operations, payment processing, or mail operations.
• Previous Revenue Cycle Management (RCM) experience is required.
• Experience processing credit card payments and handling payment-related correspondence.
• Experience working with banking lockbox batches and payment reconciliation.
• Strong attention to detail with the ability to identify discrepancies before distribution.
• Proficiency with Microsoft Outlook, Teams, and SharePoint.
• Excellent organizational and time management skills with the ability to manage high volumes of correspondence while meeting deadlines.
• Ability to work collaboratively and prioritize multiple tasks in a fast-paced environment.

Skills & Abilities:

• Excellent communication skills, with the ability to handle patient inquiries professionally and efficiently.
• Strong leadership and team management abilities to effectively oversee multiple departments.

Preferred Qualifications

• Experience in a healthcare or medical billing environment.
• Familiarity with certified mail processes and insurance appeal documentation.
• Knowledge of healthcare payment posting and revenue cycle workflows.

Performance Expectations

• Process, review, and distribute all incoming lockbox correspondence within 48 hours of receipt.
• Maintain a high level of accuracy when reviewing lockbox batches and payment documentation.
• Ensure timely communication and distribution of all mail, faxes, and banking correspondence to internal and offshore teams.
• Support efficient Revenue Cycle operations through organized, accurate, and timely processing of incoming correspondence.