Lock Desk Specialist

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

We are a nationwide mortgage lender specializing in residential lending.  The Lock Desk Specialist position includes the many variables involved in the reviewing and verifying of price quotes and locks requests. Committing loans with many investors and issuing confirmations to appropriate parties is included as well. Also included is the entering of lock request and confirmation information accurately and efficiently into the LOS. The Lock Desk Specialist plays a critical role in the profitability of each loan by being responsive to an ever-changing unpredictable set of circumstances (i.e. market movement, volume levels, loan characteristics affecting price, investor requirements, etc.) This position is fast paced, deadline driven, and offers a variety of tasks throughout the day.

What you’ll do:

• Process basic lock requests, profile changes, and lock extensions.
• Provide loan program/pricing support to production staff.
• Assist with daily ratesheet generation.
• Assist the staff with day-to-day problems that may occur with processing lock request or managing changes on existing lock requests.
• Enter reservations for state bond programs as needed.
• Other daily duties and projects as assigned.

Who you are:

• High School Diploma or equivalent.
• Knowledge of Optimal Blue & Encompass
• Must be proficient using Word, Excel and Outlook.
• Must have excellent written and verbal communication skills, problem solving ability and an aptitude for math, which includes calculating percentages.
• Knowledge of basic mortgage pricing and programs is a plus.
• Must be available to work 12p-9pm ET/ 9a - 6p PT Monday – Friday.

Why you’ll love working at Lower:

• You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
• You’ll be able to shape the future of Lower’s user experience.
• You’ll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Remote

Hours: 12p-9pm ET/ 9a - 6p PT Monday - Friday

Pay: $24.04- 31.25 Hourly

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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