Localization Operations Specialist

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

The Localization Operations Specialist at Whatnot supports the day-to-day execution of localization initiatives across product, marketing, and support content. In close partnership with the Localization Operations Manager, this role ensures projects move efficiently from intake to delivery while maintaining quality, consistency, and clear communication across stakeholders and external partners.

Reporting to the Localization Operations Manager, this role focuses on operational excellence, launch support, workflow management, and continuous process improvement in a fast-growing, international environment.

Day-to-Day Responsibilities

• Manage day-to-day localization projects across product, marketing, and support content, ensuring timely and high-quality delivery

• Own operational workflows in our TMS, including project setup, tracking, and issue resolution

• Partner closely with cross-functional stakeholders to align on priorities, timelines, and localization requirements

• Support international launches by coordinating localization readiness and surfacing risks early

• Triage localization feedback and bugs, working with vendors and internal teams to implement fixes

• Contribute to improving processes, documentation, and linguistic assets as we scale

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, or New York City hubs.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Localization Operations Specialist, you should have:

• 2–4 years of experience managing localization or content operations projects

• Experience working with TMS platforms such as Smartling, Phrase, or similar tools

• Strong project management skills with the ability to manage multiple workstreams simultaneously

• Excellent written and verbal communication skills

• Professional working proficiency in at least one additional language beyond English

• Experience collaborating cross-functionally in a tech, marketplace, or high-growth environment

• Detail-oriented with a bias toward action and comfort operating in ambiguity

• Ability to conduct root cause analysis and propose practical solutions
  

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.