Loan Servicing Specialist

The role:

The Commercial Loan Servicing Specialist is responsible for ensuring that Loan Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices. The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Operations, Payment Processing, Collections, Loss Mitigation, Non-accrual and charge off loans, monthly GL certifications, UCC filing and searches through iLien and Tax Service. This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions. Reviews loan documentation and board loans, and assessing compliance with regulatory guidelines are regular functions performed by the Servicing Specialist.

What you'll do:

• Support the company's servicing oversight program in evaluating servicing policies, procedures, and process

• Ability to work with Microsoft Excel and Google Sheets performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile data

• Review servicer reports and perform testing to ensure loans are serviced in accordance with regulatory requirements

• Review servicing documentation and prepare loan-level analyses as needed

• Title / Escrow company interaction

• Prepare daily reports

• Develop and maintain policy and procedures

• Research and respond to inquiries from suppliers and stakeholders

• Research and resolve member complaints

• Take the lead on servicing the Smartbiz loan clients

• Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system

• Vendor Management

• Insurance Tracking

What you'll need:

• Minimum of 3+ years of Loan Servicing operations or asset management experience with emphasis on Loan Servicing oversight or Investor Reporting

• Strong Microsoft Excel, Google Sheets, and general Microsoft product proficiency

• Experience with Laser Pro loan documentation (specifically commercial)

• Experience working within DCI or other core platforms for boarding and servicing loans

• Broad-based knowledge of the commercial lending, including detailed knowledge of regulatory requirements for loan servicing (such as flood and HMDA)

• Demonstrated ability to work well with staff clients if needed

• Proven ability to multitask, work independently, and work effectively with business partners

• Strong communication (written and oral) skills

• Strong analytical ability, good judgment, strategic and multidimensional thinker

• Detail-oriented and organized

• Demonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and procedures

• Demonstrated problem-solving and decision-making skills

• Team Oriented