Manage end-to-end local number porting (LNP) and voice service provisioning, coordinating customers, vendors, and internal teams. Track orders, maintain documentation, ensure regulatory compliance, troubleshoot voice services, and act as an LNP subject matter expert while delivering high-quality customer service.
The LNP Provisioning Specialist is responsible for executing the daily processing, provisioning, and coordination of local number porting (LNP) and voice service orders across the organization. This role ensures accurate and timely porting, voice service activation, and support by working closely with customers, vendors, and internal teams. The LNP Provisioning Specialist plays a critical role in maintaining service continuity, ensuring regulatory and procedural compliance, and delivering an outstanding, brag-worthy customer experience during every stage of the porting and provisioning process.
Duties / Responsibilities:
- Deliver exceptional and professional customer service during all interactions with internal and external clients.
- Manage voice service orders from initiation through completion, including processing, provisioning, and status tracking.
- Communicate with customers, vendors, and internal teams to monitor progress, resolve issues, and ensure timely completion of provisioning tasks.
- Respond to regulatory or legal requests associated with customer services, ensuring compliance with required timelines.
- Track and manage critical dates, system notes, and workflow updates to ensure accurate and real-time visibility.
- Oversee full lifecycle of local number porting (LNP) processes, including port-in and port-out requests.
- Utilize vendor-supported provisioning platforms and internal systems to support provisioning tasks and project demands.
- Operate voice processing services and assist with troubleshooting and coordination as needed.
- Coordinate LNP projects, working with multiple stakeholders to ensure seamless port transitions.
- Provision new voice services and modify existing services for customers.
- Maintain detailed tracking records, logs, and documentation related to provisioning and porting activities.
- Prepare required documentation and ensure completeness of all order packets and workflow materials.
- Escalate priority issues to internal teams for resolution to meet project timelines.
- Serve as a subject matter expert (SME) regarding LNP processes and voice provisioning.
- Perform other duties as assigned by Supervisor
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Exceptional interpersonal and verbal communication skills
- Working knowledge of VoIP technologies and terminology
- Experience with LNP processes, number porting procedures, and regulatory requirements
- Familiarity with VoIP devices and equipment (e.g., ATA, eMTA, ONT, Adit, ADTRAN)
- Industry-related experience preferred
- Understanding of basic billing concepts
- Ability to manage, track, and maintain databases and workflow tools
- Proficiency in Microsoft Office Suite, especially Excel
- Ability and willingness to work a flexible full-time schedule, including weekends and holidays as needed.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-CF1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer communication, sales closing, and representing the Liberty Mutual brand. Employees work remotely on a fixed schedule, must obtain a Property and Casualty license after hire, and meet specified home-office and internet requirements.
Top Skills:
PcWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to understand customers’ insurance needs, recommend appropriate Property & Casualty products and coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer consultation, sales closing, brand representation, and remote collaboration. Employees must work a fixed schedule including one weekend day, maintain a compliant home office and wired high-speed internet, and remain in their resident state for at least one year.
Top Skills:
PcWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to understand customers’ insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid training and Property & Casualty licensing, customer communication, sales closing, and brand representation. Employees work remotely, follow assigned evening and weekend schedules, maintain required home-office and internet standards, and remain in their resident state for at least one year.
Top Skills:
Cable InternetDsl InternetFiber InternetPc
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
