Letter Quality Analyst

 The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents).  

Location: In Office Pittsburgh, PA

Hourly pay range $15.00 - $21.00 + bonus

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits 

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

• Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors 

• Check letters for inconsistencies and adherence to style guides  

• Verify editable information populated accurately in tables and fields 

• Identify common errors or trends, provide feedback to improve overall quality 

• Sort, count, and proofread printed outgoing letters for quality  

• Track and report quality data/statistics into spreadsheets and/or reports 

• Organize and communicate quality results with other departments involved in the quality assurance process 

• Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication 

• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs 

• Perform other duties as assigned 

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.