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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a Lending Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.What you’ll do:
Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
Serve as a liaison between Prevention and Detection and Fraud Investigations.
Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines
Execute thorough investigations to confirm fraud and define appropriate next steps.
Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
Safeguard the institution against fraud-related financial losses.
Ensure strict compliance with departmental standards and established processes.
Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.
What you’ll need:
2-3+ of relevant lending fraud review experience is required
Knowledge of multiple pre and post-fund lending work processes: UTVI approvals, SLA follow ups, Waivers, Fraud Packet, Write - offs, Agency and Regulator Complaints and requests from business partners
Knowledge of multiple lending products is preferred: Personal Loan, Student Loan Refi, In-School Loan, Personal Line of Credit, Mortgage and Credit Card
In-depth knowledge of SoFi products and operational processes.
Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners.
Strong, detail-oriented written communication skills.
Excellent time management, and organizational skills.
Demonstrated ability to adapt quickly to a fast-paced environment.
Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
Strong knowledge of Standard Operational Procedures and a process-oriented approach.
Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research.
High degree of responsibility, ownership, and accountability for work outcomes.
Thrive in a dynamic, and team-focused work environment.
Top Skills
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