Leisure Sales Coordinator - Signia by Hilton Diplomat Beach Resort

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! 
As a Leisure Sales Coordinator, this client-facing role requires expert administrative skills and knowledge of Leisure and/or Group Convention Sales within a convention hotel environment. You’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Support the Director of Leisure Sales in developing and executing strategies to attract leisure and corporate travelers.

• Handle leisure inquiries via phone, email, and in-person, providing timely and accurate information about resort offerings and services.

• Prepare proposals, contracts, presentations and follow-up communications for clients.

• Maintain accurate records of client interactions, inquiries, production and special requests.

• Review and maintain accuracy of partner content (photos, descriptions, amenities, room types) on all third-party channels.

• Collaborate with Front Office, Reservations, Marketing, and Operations teams to ensure seamless guest experiences.

• Assist in organizing promotional campaigns, amenities, events, giveaways, and trade shows targeting leisure markets.

• Work closely with the Transient Coordinator to confirm reservations for preferred accounts and manage rooming lists.

• Review daily arrivals to identify leisure, VIP, corporate, and consortia reservations as directed.

• Respond to online inquiries from travel agencies, advisors, and direct consumers.

• Coordinate projects and activities, including attending meetings, taking notes, and following up on assigned tasks.

• Schedule and assist with site inspections of the property.

• Collaborate with the Site Experience Manager on Leisure FAMs and tradeshows.

• Support on-property requests and reservations while the Director of Leisure Sales is traveling.

• Ensure accurate and timely booking, check-in, and check-out procedures in collaboration with Reservations and Front Desk teams.

• Respond promptly to preferred account inquiries, special requests, and complaints, ensuring an exceptional guest experience.

• Assist in setting up amenities, welcome notes, and VIP requests.

• Maintain detailed reports on account lists, concessions, transient production, and trends.

• Assist with training Front Office staff on preferred account procedures, required concessions, and account systems.

• Contribute to the development of leisure experiences and activations in alignment with marketing initiatives.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.